Senior Training Manager, Patient Services - Eye Care

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

We are seeking a dynamic and results-oriented Senior Training Manager to join our Access and Reimbursement Training Team. This role will focus primarily on Eye Care, with secondary support to Oncology Field Reimbursement Managers.

Key Responsibilities:

• Develop and execute comprehensive training strategies for the Access and Reimbursement organization, with a primary focus on Eye Care and secondary support to Oncology.
• Analyze current training processes and identify opportunities for improvement.
• Design, develop, and implement modular, scalable training programs—including e-learning, instructor-led, and blended learning solutions.
• Conduct needs assessments to identify performance gaps and training requirements within Eye Care and Oncology access and reimbursement.
• Evaluate training effectiveness using data and business metrics, providing actionable feedback to stakeholders and partners.
• Collaborate closely with internal eye care teams and external partners to ensure alignment and support of Eye Care-specific goals, while supporting Oncology initiatives.
• Ensure compliance with legal and regulatory requirements, working with Legal/OEC and following MRP guidelines.
• Proactively anticipate challenges and develop strategies to facilitate successful program rollouts.

• Bachelor’s degree required; Master’s preferred.
• 7+ years’ experience in training, field reimbursement management, district management, or account executive roles within healthcare or life sciences.
• 2+ years of Access & Reimbursement experience, including Buy and Bill.
• Proven experience developing and delivering performance-focused training programs.
• Strong understanding of instructional design and adult learning principles.
• Excellent project management and communication skills.
• Proficiency with learning management systems, e-learning platforms, training software, and AI tools.
• Ability to work independently and lead teams with minimal supervision.

Competencies:

• Growth mindset and willingness to be uncomfortable for skill development.
• Strategic thinking and solid business acumen.
• Facilitation, communication, and active listening skills.
• Adaptive and flexible in a fast-paced environment.
• Commitment to excellence and continuous improvement.

Additional Information:

• Approximately 40% travel required.
• Flexibility to work outside standard business hours.

If you are proactive, strategic, and passionate about enhancing access and reimbursement training in Eye Care and Oncology, we encourage you to apply.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this postingbased on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more orless than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paidand may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

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AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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