Senior Specialist, R&D Business Operations

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

The Senior R&D Specialist aids Clinical Drug Supply Management (CDSM) in ensuring materials and services needed in daily operations are appropriately acquired.  This position partners with multiple teams, including CDSM project managers, Procurement, Corporate Disbursement Operations (CDO), Accounts Payable (AP), Vendor Master team, R&D Finance, Suppliers, etc. to fulfill approximately 500+ customer orders per year.  This position will track open items, troubleshoot invoice issues when necessary, and ensure close out through payment to suppliers.  This position will also conduct PTP issue root-cause analysis and recommend process improvements.

Responsibilities

• Initiate orders in response to customer requests for material goods or services in company purchasing systems, e.g. SRM, including WBS associated orders.
• Partner with purchasing and CDO to resolve issues resulting from orders.  Examples include discrepancies (e.g. pricing, quantity) between initial requisition, invoices, and purchase order amounts.
• Set up new suppliers, or update existing information and data, for vendors providing goods and services in the vendor management systems.
• Act as a liaison between the business and suppliers to resolve order issues including damaged materials, incorrectly shipped items, returns, understand freight etc.
• Update systems, e.g. SRM, ECC, appropriately upon receipt of goods and services.  Close out open orders appropriately and initiate payment to suppliers within expected timeframes, which includes providing invoice payment issue identification and resolution support.
• Track open or outstanding orders.  Follow-up with customers or suppliers as needed to ensure appropriate close out process is executed.
• Collect and analyze data, conduct root-cause analysis, and work with Supervisor to recommend and implement process improvement changes in support of accurate transactions, effective delivery of goods and services, and timely payment to suppliers.
• Works with R&D customers to identify and promote opportunities to centralize ordering activity whenever possible.

• High School diploma or equivalent. Minimum of 4 years relevant experience, or an Associate’s Degree with 3 years relevant experience, or a Bachelor’s Degree with a minimum of 2 year of relevant experience.
• Experience with and working knowledge of AbbVie Procure-to-pay systems and applicable policies and procedures, preferred.
• Must be proficient in Excel and be able to learn new software/technology quickly.
• Exceptional customer services skills that support effective problem solving, issue identification and resolution.
• Excellent verbal and written communication skills.
• Demonstrates excellent analytical and critical thinking skills with strong attention to detail.
• Able to complete tasks independently and manage competing priorities effectively.

​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of  any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html