Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Purpose

The Protective Services Administrator performs the duties of an administrative manager for the Protective Services function within Global Security. The Protective Services Administrator reports to the Director of Protective Services while serving as direct support to the Associate Director of Executive Protection & Special Events, Associate Director of Aviation Security & Insider Threat, and the Associate Director of Investigation & Threat Mitigation. The Protective Services Administrator performs a wide range of tasks that encompass but are not limited to administrative support, office management, Executive Protection scheduling, record keeping, compliance, and accounting.

Responsibilities:

Receives initial request for Executive Protection and schedules travel itineraries for Executive Protection agents, in company and contract aircraft, or commercial aircraft.
Coordinates with the Associate Director of Executive Protection & Special Events, Associate Director of Aviation Security & Insider Threat, Associate Director of Investigations & Threat Mitigation, Event Planners, Executive Leadership Administrative Assistants, and Aviation Operations to meet customer requests and stakeholders’ needs.
Provides input for strategic decisions regarding Executive Protection agents’ movements and coordination.
Effectively uses communication skills and tools to convey timely and accurate information to Executive Protection agents, flight crews, passengers and executive assistants.
Assists Tax department with routine audits.
Works directly with International Operating Agencies to provide permits or visas when flying into and out of foreign countries.
Ensure Executive Protection agents are informed of any Passport or Visa requirements.
Demonstrates knowledge of the contents of Executive Protection operations and standards necessary to carry out the duties and responsibilities of the position.
Demonstrates proficiency in the use of the flight scheduling software (previous experience not necessary).
Maintains the scheduling database with Executive Protection, passenger, and FBO information. Coordinates with Purchasing in the oversight and administration of Purchase Orders and P-Cards.
Provides records and accounting details for budgetary matters.
Maintains the utmost discretion and confidentiality with executive and aircraft information. Serves and coordinates as a 24-hour extension of the Executive Suite for Executive Protection support.
Serve as necessary in the department Emergency Response Plan.

Qualifications

Exemplary interpersonal communication, problem solving, and customer service skills.
Must possess the ability to think outside the box in order to consistently provide the highest level of service to our customers.
Listens and asks clarifying questions to understand others’ point of view and identify issues.
Anticipates customer concerns and takes initiative to proactively resolve issues.
Demonstrates the ability to pay attention to high detail in fast paced and stressful situations.
Capable of resolving escalating issues arising from operations and requiring coordination from other departments.
Proactively solicits feedback and implements this feedback to identify ways to improve service. Demonstrates a strong desire to learn new skills. Possesses a working knowledge of MSWord, Excel, PowerPoint, Outlook.
Ability and desire to quickly learn or previously have the working knowledge of flight scheduling software.
Four-year college degree or military and/or civilian administrative experience preferred.

Key Stakeholders:

Director of Protection Services

Associate Director of Executive Protection and Special Events

Associate Director of Aviation Security and Insider Threat

Associate Director of Investigations and Threat Mitigation

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html