Patient Relations Manager

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Objective:

Oversee all Patient Relations Management (PRM) activities in Belgium & Luxemburg, building strategic relationships with patient associations, advocating for patients' needs, driving patient-centric outreach programs, and ensuring compliance with relevant processes.

Responsibilities:

- Develop strategic relationships with patient associations to understand needs and concerns

- Advocate for patients and support advocacy programs that impact decision makers

- Act as an ambassador for the company, increasing awareness and reputation

- Drive the development of proactive, patient-centric outreach programs

- Partner with patient associations to provide information and support services

- Ensure compliance with relevant processes and regulations

- Provide input on patient-driven strategies to brand teams

- Represent the voice of the patient in cross-functional teams

- Attend external meetings to represent the company's commitment to patient centricity (trade association, patient organization events)

Key Interfaces:

- Internal: External Affairs team, Brand Team Leaders, Market Access, Regulatory, Medical, Legal departments

- External: Patient Associations, Patient Advocacy Groups, Relevant new Patient Platforms, NGO's, Caregivers, Local opinion leaders

Skills, Knowledge & Competencies:

- Ability to build strong relationships with patient associations

- Drive multi-stakeholder advocacy programs

- Collect and share insights to support policy development

- Advise patient associations on advocacy needs

- Manage PRM budgets

- Work with external affairs and brand teams to execute strategic direction

- Knowledge of local and international patient environment, legislation, and healthcare landscape

- Strong communication, networking, and strategic thinking skills

- Ability to translate patient needs into policy recommendations

- Fluency in Dutch, French, and English

- Passion for patients and their stories

- Team player with a proactive and innovative mindset

- Understanding of compliant process management

Education, Background & Experience:

- Scientific background preferred

- Minimum 3 years of experience in Healthcare, Government Affairs, Public Affairs, or Patient Relations Management

- Understanding of healthcare system in Belgium & Luxemburg

- Experience in delivering patient-centric initiatives or advocacy programs

- Ability to build extensive contact network and impactful partnerships

- Track record in team building and executing multi-stakeholder initiatives

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.