Multi-Channel Customer Engagement Specialist

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Position Summary
The MCE specialist is responsible for product detailing, supporting marketing and eChannel. This includes managing groups of key clients who are experts in their respective medical fields and serving as their advisor in terms of product-related information and knowledge. The MCE specialist works with the product’s brand manager in their efforts to carry out the company’s goals and strategies and supports the team in meeting sales targets.

Roles & Responsibilities
1. eChannel / eAcademy Program Management
- Developing detailing materials in line with the brand team’s goals and strategies
- Understanding and presenting clinical data (must be able to provide as much information as necessary and answer product-related questions; instructions on usage, safety data, clinical study data, etc.)
- Managing program cycles and keeping up with timelines
- Building and maintaining relationships with healthcare professionals
- Keeping detailed records of calls and communicating key information to the sales and marketing teams
- Keeping up to date with product updates, clinical studies, and related news
- Data analysis regarding on enrolled HCP’s satisfaction level and message recall rate
- eChannel Control tower

2. Marketing and Sales Department Support
- Executing marketing and sales strategies and roadmap
- Recognizing the needs of key clients and addressing them
- Attending and participating in various exhibitions, conferences, and group seminars
- Participating in trainings and adopting current market trends and detailing strategies

- Fluent in English
- Relevant experience preferred in remote engagement and multichannel marketing
- Bachelor’s degree with scientific background preferred
- 1+ years of sales or marketing experiences in relevant industry preferred
- Strong interest in scientific and medical information
- Strong communication skills
- Ability to work independently

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.