Head of Business Excellence

About AbbVie

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

AbbVie is an equal opportunity employer, and dedicated to fostering an inclusive, flexible, and supportive workplace that values and respects every individual. We are committed to operating with integrity, driving innovation, transforming lives, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability. We ensure a fair and inclusive recruitment process without discrimination against any employee or applicant because of, and not limited to, race, religion, age, physical or mental disability, gender identity or expression, sexual orientation, or marital status. Our hiring process is flexible and accessible, so if you have any specific requests or accessibility requirement, please feel comfortable to let our team know by emailing CareersANZ@abbvie.com or speaking with your Recruiter and we'll make any necessary adjustments to accommodate your needs.

AbbVie is seeking a Head of Business Excellence to lead the transformation of Business Excellence into a commercial growth engine for the Allergan Aesthetics portfolio. You will own the end-to-end Business Excellence strategy, spanning sales force effectiveness, strategic analytics, CRM operations, incentive design, and AI-driven insights while managing a high-performing team including an offshore Analytics Centre of Excellence. This role is accountable for translating data into clear, commercial insights with measurable business impact, ensuring a strong alignment between strategy and execution across ANZ. 

KEY DUTIES AND RESPONSIBILITIES

• Define and lead Business Excellence (BE) strategy aligned to OP and portfolio priorities
• Own performance frameworks across revenue, adoption and repeat
• Deliver performance narratives to leadership
• Translate analytics into strategic insights, next best action and recommendations, embedding advanced insights into decision-making
• Provide NBA at injector, clinic and territory level
• Drive 'Insight → Action → Impact' framework
• Optimise sales productivity and field execution by leading call planning, targeting, and territory design
• Own target setting methodology to design and optimise Sales Incentive Plan (SIP) aligned to behaviour and growth priorities
• Drive analytics and behaviour outcomes and recommendations to the program
• Manage CRM & Operations, including owning Veeva CRM governance and segmentation
• Lead planning cadence and ensure data integrity
• Manage offshore analytics team and priorities
• Ensure quality, scalability and delivery of recommendations
• Define roadmap for predictive analytics and AI
• Partner with leadership and cross-functional teams and use data driven insights to influence decisions and drive alignment
• Lead and develop BE team capability and performance
• Identify and implement process improvements to enhance operational efficiency and effectiveness.
• Optimize business processes to reduce costs and improve productivity.
• Report any adverse event within 24 hours as per Allergan’s policies and procedures.
• Proactively participate in AbbVie’s WHS programs, adhere to policies and always promote a safe work environment.
• Adhere to Allergan’s / AbbVie’s internal codes of conduct and compliance processes.
• Other ad hoc duties such as administrative duties, as requested.

• Tertiary qualification (preferred finance, data and analytics, business).
• Minimum 5 years SFE or similar experience in healthcare or related industries (Sales/In Field Team Effectiveness including Segmentation and Targeting, Sales Incentive programs, Analytics and Territory Design, CRM optimisation).
• People leadership experience is critical.
• Strong analytical skills, proficiency in Excel, PowerPoint, Power BI.
• Comprehensive understanding of CRM processes and tools, preferably Veeva.
• Excellent presentation skills with confidence presenting to both large and small groups.
• Leadership skills/influence with demonstrated ability in coaching and developing others.
• Professional written communication skills with attention to detail.
• Very structured mindset and systematic process management capability.

Flexibility and Availability: In line with Australia’s 'Right to Disconnect' legislation, we recognize and respect employees' right to refuse contact outside of their working hours, unless such refusal is deemed unreasonable. As we operate in an international, matrixed environment, there may be occasions where your role requires participation in business meetings outside of standard hours. We value and support flexibility and appreciate your willingness to occasionally accommodate these requests to ensure effective collaboration and communication within our global team.

WAYS WE WORK

• All For One Abbvie; We weigh all decisions against the common good. We inspire, share and create as a team. We solve problems for all rather than serving our immediate team.
• Decide Smart & Sure; We make intelligent decisions to create the best outcomes. We act quickly, embrace experimentation, and learn what doesn’t work and get on to what does.
• Agile & Accountable; We streamline and eliminate unnecessary obstacles. We plan but adapt as we go. We delegate and make tough decisions to ensure focus on results, staying keenly aware of the urgency in all we do.
• Clear & Courageous; Open, honest, candid dialogue is core to our work and how we act with each other. We share information freely and continuously to find solutions. We admit mistakes. We grow stronger by putting the courage of our conviction to the test.
• Make Possibilities Real; We question with endless curiosity. We’re never satisfied with good enough—patients depend on us to deliver more. We challenge ourselves to find creative, constructive solutions to turn possibilities into reality.

CODE OF CONDUCT & BUSINESS INTEGRITY STATEMENT

• AbbVie is committed to observing high integrity and ethical standards in all its business dealings with our customers, with each other, business partners and suppliers. 
• AbbVie as a responsible corporate citizen will adhere to these standards, as well as to local, national and international laws. 
• All AbbVie employees are responsible for maintaining the Company’s reputation for conduct in accordance with the highest level of business integrity, ethics and compliance with the law. 
• Soliciting and/or accepting/attempting/offering bribes or any illegal gratification is therefore cause for immediate dismissal. 
• AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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