Team Lead, Pharmacy Technician and Fulfillment

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

The Team Lead position provides support to Supervisor(s) and management. The Lead provides advanced knowledge to assist in order processing for the pharmacy technician and fulfillment roles. The role will be responsible for workload management and ensuring that all day to day activities of the teams operate smoothly. The team lead position requires the individual to be able to perform the core job responsibilities of a pharmacy technician and a fulfillment technician in addition to providing administrative resource support for the functional area supervisor(s). This position works collaboratively with other areas of the pharmacy to provide a high level of customer service.

• Collaborate with and support supervisor(s) and manager(s) to monitor and assign work and adjust workload and staffing requirements to ensure referrals and orders are addressed to achieve established KPIs.
• Perform call monitoring to ensure call quality goals are met. Successfully complete role based training requirements, including passing certifications and competency assessments prior to conclusion of training period.
• Handle escalated issues by collaborating with various functional areas within AbbVie and involving management when needed.
• Manage FedEx exceptions and mail processing. Maintain a work environment that upholds privacy standards required by law and AbbVie.
• Primary back up support to the Inventory Planner, which includes ordering, receiving, maintenance, destruction, and inventory adjustments in the SAP system.
• Identify and collaborate with all necessary personnel to determine objectives; organize, schedule and perform testing as business requires; and send out updates to necessary parties via email, presentations etc. to ensure new releases, processes, or enhancements are implemented into the core pharmacy system and successfully communicated to all impacted parties.
• Subject Matter Expert in all aspects of the pharmacy technician role and fulfillment role, including patient and HCP communication and dispensing orders. Perform quarterly review of policies and procedures to ensure compliance and perform updates or create new documents if required.
• Primary point of contact for Training department, including providing support for training curriculum and being certified as a side-by-side trainer for new hires.
• Identify and recommend process/system improvements that increase efficiency and productivity of respective functional areas and communication with supervisor(s).
• Work online as technician at least 75% of the time. Additional responsibilities may be added as deemed necessary for the business by Pharmacy Solutions Management. Maintain current licensure and CE requirements as necessary. Promote the AbbVie Way and influence positive culture.

• High School Diploma or equivalent required. College or a 2-year Associate Degree is preferred.
• Individuals must meet applicable Pharmacy Technician Licensure and Certification requirements no later than the first day of employment.
• A minimum of 3-5 years’ experience within a healthcare provider, PBM, Specialty Pharmacy or Retail/Mail Order Pharmacy setting, familiarity with medical record handling/documentation, strong core insurance (Medical and Pharmacy Benefit) knowledge, high quality customer service, knowledge of online verification systems, or similar experience preferred.
• Ability to express ideas clearly in both written and oral communications.
• Strong attention to detail, ability to multi-task and ability to make independent, high-quality decisions and operate under general supervision.
• Strong computer skills required including quick and accurate data entry; including, but not limited to, Microsoft Word or Excel software applications.
• Completes individual tasks, collaborative and cross-functional acumen, and ability to effectively manage time by adhering to deadlines required.
• Ability to work a schedule based on business needs.

Key Stakeholders 

Pharmacy Solutions, Pharmacy Operations, Product Replacement

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html