Sr. Commercial specialist

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Allergan Aesthetics | An AbbVie Company

Job Summary

1. Daily customer service, striving to provide customers wth high-quality goods delivery services and ensure the smooth progress of the company's business, including but not limited to,  Commercial and ANC order Creation, delivery, status Tracking (daily orders above 40) and feedbacks.

2.  Support system configuration and customization to meet Order to cash, GTS/Supply chain business processes and internal control requirements, deeply involved into the SAP system change or testing processes, propose solutions or SOP improvement from order, customer service or local supply chain perspectives.

3. Responsible for customer inquiries, complaints and returns in a timely manner through multiple channels, such as telephone, email and online chat. Patiently answer questions, actively coordinate relevant departments to solve problems and ensure customer satisfaction.

Key Duties & Responsibilities

Provide Customer Services for business.

·         Commercial order execution.

·         Resolve customer complaints efficiently.

·         First operation product dossier.

System configuration and customization supporting

·         Support system changes and URT for project wise.

·         Trouble shooting for system issue to improve efficiency.

Deal with customer inquiries, complaints and relevant issues.

·          Collect event applications and check all receiving documents are completely.

·          Document right receipts along with the delivery of ANC goods;

·         Communicate closely with stakeholders to raise discrepancies in PAM event applications in a timely manner, collate and share with them on a regular basis to ensure all applications and filed documents meet compliance and internal control requirements.

·        Ensure accurate inventory reconciliation of ANC goods;

·        Instruct 3PL on ANC labelling.

Be familiar with eRP systems including but not limited to SAP

Bachelor’s degree required

Excellent oral and written English

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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