Senior Training Manager, Patient Engagement Training

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

We seek a dynamic and results-oriented Senior Training Manager to join our Patient Engagement Training Team. The Senior Training Manager will drive the overall training strategy, process, analysis, instructional design, development, implementation, and evaluation of performance-focused training programs. This role is pivotal in continuously improving the capabilities of our Patient Engagement training team and delivering impactful training initiatives with minimal guidance from training leadership. Additionally, this role will require close collaboration with Patient Engagement Leadership and cross functional partners to ensure alignment and support of specific needs and goals.

The position involves up to 50% travel annually.

Responsibilities

 Driving Training Strategy and Process:

• Lead the development of comprehensive training strategies to support the goals of the Patient Engagement Organization
• Analyze current training processes and identify areas for improvement.
• Design and develop innovative training programs that address organizational needs and enhance employee capabilities.

Analysis, Design, Development, Implementation, and Evaluation:

• Conduct needs assessments to identify performance gaps and training requirements.
• Design modular and scalable training programs, including e-learning, instructor-led training, and blended learning solutions.
• Implement training programs across the organization, focusing on Patient Engagement, ensuring alignment with strategic goals.
• Evaluate the effectiveness of training programs through quantitative and qualitative measures.
• Implement findings from evaluations to refine and enhance training initiatives.
• Ensure compliance processes are followed, collaborate with Legal/OEC, and follow MRP guidelines.

Execution and Leadership:

• Execute training initiatives with minimal guidance from training leadership.
• Proactively anticipate challenges and develop strategies to overcome them, ensuring successful program rollouts.
• Provide coaching and feedback to Patient Engagement team and Vendor training partners

Driving Business Results:

• Evaluate training effectiveness and implement solutions that drive business performance.
• Use data and business metrics to measure the impact of training programs on organizational performance.
• Develop and implement continuous improvement initiatives based on training outcomes and business needs.

Partnership and Collaboration with Patient Engagement and Cross Functional Partners:

• Partner closely with internal teams to ensure training programs support program specific goals.
• Collaborate with key stakeholders to identify training needs and develop customized solutions.
• Engage with key partners to align training initiatives with industry standards and best practices

• Bachelor's degree required, Master's Degree preferred.
• At least 7+ years of experience in a training role, preferably within the healthcare or life sciences industry, or similar experience.
• 2+ years of Patient Services experience preferred.
• Proven experience in developing and delivering performance-focused training programs.
• Strong understanding of instructional design principles and adult learning theories.
• Excellent project management skills, with the ability to manage multiple cross functional initiatives simultaneously.
• Exceptional communication and presentation skills.
• Proficiency in learning management systems (LMS), e-learning platforms, and training software.
• Ability to work independently and lead a team with minimal supervision.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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