Senior Technical Business Systems Consultant - Global Quality BTS REMOTE

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Proactively seeks out strategic business opportunities with business unit leaders from one or more business areas. Provides advice, assistance and leadership in any area associated with the planning, procurement, provision, delivery, management, maintenance, and effective business use of information systems for multiple business areas. Analyzes business processes; elicits, analyzes, and documents business requirements; identifies alternative solutions, assesses feasibility, and makes recommendations typically seeking to exploit and leverage new or existing technology components. Translates business requirements into functional requirements; performs data and process modeling; manages change; and leads, coordinates / performs testing, verification, and validation of requirements.  Performs technical analysis and evaluation in partnership with technical delivery team to evaluate, estimate and execute delivery of business requested features.

Responsibilities

• Works with business unit clients to understand specific business processes and business drivers and business strategies across multiple business units; identifies and communicates resulting needs and opportunities for business process improvement that can be enabled via technology; investigates and understands capabilities of existing systems and technologies already in use across the business area and similar and interconnected business areas in AbbVie and investigates available technologies.
• Identifies information required to support the business strategy and leads the development of appropriate information management strategies, developing them as an integrated part of the business strategy. Identifies, proposes, initiates, and leads to significant improvement programs across multiple business areas establishing requirements for the implementation of significant changes in business functions and processes, organizational roles and responsibilities and scope or nature of technology.
• Responsible for compliance with applicable Corporate and Global and Divisional Policies and procedures.
• Identifies current and emerging business needs and evaluates alternative technology solutions using standard information systems methodologies and best practices.
• Proactively seeks out strategic business opportunities for the application of new or existing technology capabilities (across multiple business areas) with high-level business unit executives providing key opinion-leading clients with comprehensive strategic analyses and insights to help them discover strategic uses of technology products and services.
• Develops, leads, or reviews the creation of information systems strategy to support the strategic requirements of multiple business areas. Identifies the business benefits of alternative strategies. Ensures compliance between business strategies and technology directions. May prepare testing plans to confirm that requirements and system design are accurate and complete.
• Conducts BTS and Business user training on new BTS solutions. Make recommendations to process stakeholders regarding the correct approach to achieve process improvement objectives. These may include business process outsourcing, application development or adopting business process management (BPM) practices.
• Develop business relationships and integrate activities with business partners other BTOs to ensure successful implementation and support of project efforts. Manage relationships between clients involved and BTOs to ensure effective communication between the groups is occurring.
• Brokers services within BTS on behalf of customers; coordinates portfolio of solutions and identifies interdependencies. Allies with other BTOs to remain current on project status, and inform customer management of progress; conversely, keeps BTS managers aware of user issues and resolves conflicts. Identifies the impact of any relevant statutory, internal or external regulations on the organization's use of information.
• Establishes and maintains productive relationships with all levels in BTS and with external partners. Acts as a liaison and business process expert to BTOs to assure successful implementation. Serves as a source of information to the service organizations on the business drivers, processes and organization structure and dynamics of multiple business areas.
• Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects. Establishes organizational objectives and delegates assignments. Accountable for actions and decisions taken by self and subordinates. Accountable for the accuracy of the fit of the proposed business process improvements and the technical solution to the business needs and the information upon which the business justification and prioritization decisions are made.
• Ensures compliance with BTS SLC and Delivery Solution Tools.  Creates and supports delivery of key SLC deliverables per project requirements
• Owns and delivers technical project delivery in partnership with QA BTS Technical delivery team and strategic vendors.  Deliverables may include Estimates/High Level schedule input, User and Technical requirements, Design specifications, Technical SLC delivery documents, Design and code reviews, automated test authorship and execution, and other SLC technical deliverables such as Installation Qualifications.
• Owns BTS platform responsibilities including Risk Management, AppCoE and Infrastructure support, and some aspects of IT System Ownership
• Establishes and drives strategic vendor relationships including resource forecasting, budgeting, SOW/Work scope definition, purchase order management, regular vendor tactical and strategic meeting cadences, and other vendor management/vendor relationship activities
• Management responsibility for technical and business system analyst contractors, project managers, and other project team members

• Bachelor's Degree with 7 years’ experience; Master's Degree with 6 years’ experience; PhD with 2 years’ experience.
• Exercises latitude in the approach to problem solving.
• Work checked through consultation and agreement with others rather than formal review by superiors
• 3+ years’ experience working with large, enterprise level IT systems ideally within the life sciences industry
• Work experience with Enterprise Document Management, Learning Management, and/or Product Labeling systems is preferred

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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