Senior Manager, Customer Analytics

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

The Marketing Analytics and Business Insights (MABI) function supports AbbVie’s US organization. It comprises highly respected researchers, analysts, data scientists, and strategists committed to being best-in-class within the biopharmaceutical industry.  We serve as strategic in-house counsel, ensuring that all decisions leverage the key insights that we develop.  We continue to build new capabilities and skill sets, encouraging our team members to pull up a chair, be themselves, be creative, speak their minds, and do good work.  We are a passionate, diverse, flexible, and inclusive organization with a culture that supports the best ideas wherever they originate.  We are intelligent, fun, quirky, and innovative – and we’d love for you to join us. 

This role is part of an Analytics Center of Excellence (COE) housed within the MABI function that aims to differentiate AbbVie as a leader in omnichannel customer experiences and to build lasting relationships with Health Care Professionals (HCP) through omnichannel experiences powered by data and analytics. In this role, you’ll deliver analysis, insights, and recommendations to leaders to drive increased performance across the HCP promotional and educational areas. This individual is a crucial contributor to the team responsible for omnichannel analytics in support of the growing roadmap of capabilities across commercial and medical education for HCPs.

Primary Responsibilities:

• Consults and develops analytics strategy and conducts measurement planning for new HCP capabilities, including data requirements, defining reporting, and advanced analytics solutions as required.
• Design test-and-learn strategies for A/B and multivariate/statistical tests across all channels to identify causal impact and iteratively improve performance through critical learning.
• Design and build a measurement plan to demonstrate the impact of CRM/digital experiences.
• Influence Brand Leaders and gain buy-in on analytically sound approaches to performance evaluation and prioritization of high-impact analytical efforts.
• Build & communicate analytic plans that heighten the visibility of omnichannel opportunities that will increase the effectiveness and/or efficiency of the Omnichannel experience across HCP & Consumer space.
• Consult on the appropriate methodologies to test and measure the effectiveness of marketing tactics and ensure standardization and alignment where possible.
• Delivers Omnichannel optimization recommendations using insights and analytics in partnership with Research, Digital Strategy, and/or Brand Analytics.
• Build and enhance measurement strategy aligned with HCP & Consumer objectives across all therapeutic areas.
• Partners with Business Technology Solutions, the Data Science team, Customer Experience, Media, and Franchise Insights/Analytics teams to enable Omnichannel analytics and activation opportunities. 
• Participate actively in establishing best practices for Omni Channel analytics initiatives spearheaded by the Center of Excellence (COE)

• Bachelor’s Degree required, with a concentration in engineering, sales, marketing, or quantitative analysis preferred.
• Masters/MBA or PhD is preferred. 
• 7+ years of experience identifying and outlining key metrics and building campaign performance/measurement plans plus:
  • 5+ years of hands-on experience with designing and executing randomized controlled tests to measure the impact of marketing stimuli (i.e., A/B testing, Test/Control)
  • 5+ years of hands-on experience with using statistical tools for marketing/media performance modeling, measurement, and optimization (e.g., marketing-mix modeling, multi-touch attribution)
  • 5+ years of delivering insights through data visualization and reporting.
• Extensive hands-on experience and fluency in coding SQL, Python/R, Spark, Dataiku etc.
• Experience with most recent Analytics, Data Science, and Machine Learning methods
• Preferred substantial understanding of the HCP promotional landscape and medical educational landscape
• Preferred experience with 3rd party pharmaceutical data sources like IQVIA/SHS Sales Data (APLD, DDD, Xponent, NSP, NPA)

Key Competencies:

• Strong collaboration skills and ability to influence the development and adoption of analytic capabilities.
• Ability to distill complex information into concise and impactful stories/presentations.
• Strong analytical reasoning abilities, intellectual curiosity, strong business acumen, and creativity in problem-solving. Experience with current methods of Analytics/Machine Learning.
• High adaptability, perseverance, creativity, and insight to flourish in a dynamic environment.
• Strong written and oral communication, data visualization, presentation, and interpersonal skills.
• Demonstrated ability to think tactically and strategically depending on analytical needs.
• Advanced understanding of navigating a matrix environment in a large company, including effective communication and influence skills
• Demonstrated ability to manage various analytic projects and portfolios with multiple priorities independently.
• Strong leadership skills and a proven ability to work closely and effectively with all corporate functions and senior management.

#LI-hybrid

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

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AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

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