Senior IVA Specialist

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The Digital Lab Interactive Visual Aid (IVA) Specialist is part of the Digital Lab Channel Expansion team and will be responsible for creating and routing Veeva CLM (Closed Loop Marketing) aka IVA (interactive Visual Aide) content for HCP Marketing teams across the enterprise, assisting with onboarding, training, and coordinating a portfolio of work across the enterprise.

Responsibilities include:

· Assist in onboarding, training, and creating an environment to support the creation of a high-performing team of IVA specialists who are responsible for iterative IVA creation, management, and oversight of brand IVAs, including confirming requirements with brand marketing, creating IVAs, routing through the material review process for approval, sharing project plans, and project status reports, conduct status meetings, follow up / communicate with all stakeholders to ensure on-time, flawless execution of IVAs.

· Learn the business for their respective therapeutic areas/brands.

· Work effectively with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met.

· Proactively manage workload and continuously look for ways to improve brand IVAs to meet brands' objectives and goals by reviewing performance, identifying optimization opportunities, and communicating them to the marketing team.

· Develop and maintain project documents, timelines, proofing checklists, and status reports. Possess minute-by-minute knowledge of all work in progress and identify risks and ways to mitigate issues.

· Author, QC, and train team members and cross-functional partners in Adobe Experience Manager.

· Partner with cross-functional / agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute IVAs.

· Document change requests, notify the team, and understand timeline implications. Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, more year over year.

· Ensure high-quality, on-time, and error-free implementation, testing, and QA of IVAs within the IVA creation platform. Employ standard quality control processes and procedures throughout the entire setup process to ensure accuracy and completeness.

· Support Issue Management from identification through resolution and ensure corrective/preventative action is implemented for IVA builds, rendering, and campaign tracking.

· Input and participate in maintaining the IVA product playbook, enhancing our ways of working over time to reduce timelines and handoffs further to increase speed to market. Support all teams creating IVAs, internal and external, in following the playbook, which covers capturing/documenting requirements, IVA workflow process, and ensuring we maintain high 1st pass rates and socialize across the organization,

· Collaborate with various internal/external leaders to define, execute, and optimize IVA creation and processes. Cross-functional teams include Brand Marketing, Strategy, Business Technology Solutions, DL Media, Marketing Analytics & Business Insights, and Creative and Digital Agencies.

· Keep abreast of IVA industry best practices and new technology by participating in professional organizations, as well as attending industry seminars and conferences. Provide thought leadership, recaps, and how industry advancements can be applied to AbbVie.

· Prepares well-organized, clear, and concise communications and sets clear expectations. Conducts quarterly business reviews and audits with leadership.

Key AbbVie Leadership Competencies:

· Positive “all for one” approach to team deliverables and priorities.

· Builds strong relationships to enable higher performance.

· Learns fast, grasps the “essence,” and can change course quickly where indicated.

· Raises the bar and is never satisfied with the status quo.

· Creates a learning environment and open to suggestions.

· Embraces the ideas of others, nurtures innovation, and manages innovation to reality.

· Bachelor’s degree in business, Marketing, or a related field.

· 7+ years of experience in CLM or Web Marketing Experience, creating, building, and executing IVAs.

· Experience building and leading a high-performing team (3+ years’ experience) of IVA specialists.

· Digital agency or agency experience is a plus.

· Ability to think strategically with a strong ability to execute and exceed stakeholder expectations and project goals.

· Ability to work and lead initiatives independently without day-to-day supervision.

· Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment.

· Strong client service and project management skills; in particular, must have the ability to communicate with both business and technical individuals effectively.

· Experience Authoring in AEM, certification preferred.

· Excellent written, verbal, and interpersonal communication skills

· Experience in Pharma preferred but not required.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

​Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html