Senior CRM Engineer

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Come to work each day with an inclusive and collaborative Business technology team! As an Senior CRM Engineer in AbbVie Business Technology Solutions (BTS), you’ll have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better.

***This is a hybrid role based in San Franciso, CA***

Purpose

We are seeking a highly skilled and experienced Sr. Engineer, IFT Tools to join our innovative IT team. The ideal candidate will possess extensive experience in Salesforce CRM, with a strong emphasis on Lightning UI and Lightning Web Components. Proficiency in Java and the latest front-end web technologies is essential. While Veeva skills are a nice-to-have, our primary focus is on candidates with deep expertise in Salesforce and web development. This role requires a technically adept individual who can work independently, as well as collaboratively, within a dynamic team environment.

Responsibilities

Salesforce CRM Development:

• Design, develop, and implement Salesforce CRM solutions to meet business requirements.
• Leverage Salesforce Lightning UI and Lightning Web Components to enhance user experience and system functionality.
• Develop custom applications and integrations using Salesforce platform capabilities.

Front-End Development:

• Design and develop responsive web applications using the latest front-end technologies.
• Ensure high performance, reliability, and maintainability of the front-end codebase.
• Collaborate with UX/UI designers to create intuitive and visually appealing interfaces.

Back-End Development:

• Develop and maintain server-side logic using Salesforce Apex, Java and related technologies.
• Implement robust and scalable back-end services to support front-end applications.
• Integrate with third-party APIs and services to extend application functionality.

Technical Expertise:

• Provide technical leadership and guidance in the design and architecture of IT tools and systems.
• Troubleshoot and resolve complex technical issues across the application stack.
• Stay up-to-date with the latest developments in Salesforce, web technologies, and best practices.

Collaboration & Communication:

• Work closely with cross-functional teams, including Sales, Marketing, Customer Service, and IT, to ensure solutions meet business needs.
• Communicate effectively with stakeholders to gather requirements and provide updates on project progress.
• Facilitate regular meetings and status updates with project teams and management.

Project Management:

• Lead IT tool-related projects from inception to completion, ensuring timely delivery within budget.
• Monitor project progress and address any issues or risks that arise.

Continuous Improvement:

• Identify opportunities for process improvements and automation within IT tools and systems.
• Implement best practices and innovative solutions to enhance system capabilities.
• Evaluate and recommend new tools and technologies to support IT initiatives.

Required:

• Bachelor’s degree in Information Technology, Computer Science, or a related field with 5 years of experience in software engineering, with a strong focus on Salesforce CRM.
• Expertise in Salesforce Lightning UI and Lightning Web Components.
• Proficiency in Java and related back-end technologies.
• Strong knowledge of front-end web technologies such as HTML5, CSS3, JavaScript, and modern frameworks (e.g., React, Angular, Vue.js).
• Proven analytical skills with the ability to interpret complex data and provide actionable insights.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders.
• Demonstrated ability to work independently and manage multiple priorities with minimal supervision.
• Strong team player with a collaborative approach to problem-solving.
• Experience with project management methodologies and tools.
• Salesforce certifications are highly desirable.

Beneficial:

• Veeva skills are a plus but not required.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

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AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html