Senior CRM Engineer

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Come to work each day with an inclusive and collaborative Business technology team! As an Senior CRM Engineer in AbbVie Business Technology Solutions (BTS), you’ll have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better

***This is a hybrid role based in Lake County, IL.***

Purpose

We seek a motivated and detail-oriented Veeva CRM Engineer to join our innovative and dynamic team. In this role, you will be responsible for developing, implementing, and maintaining Veeva CRM solutions to meet business requirements. You will collaborate closely with Architects, Senior Developers, Business Analysts, and stakeholders to ensure the successful delivery of Veeva CRM projects. The ideal candidate will possess extensive Salesforce and Veeva CRM experience, particularly with the Salesforce Classic and Lightning Experience. This position requires a technically savvy individual who can work independently with minimal supervision, effectively collaborate with offshore teams, and be a true team player.

Responsibilities

• Development and customization of Veeva CRM solutions to meet business requirements.
• Collaborate with Architects, Senior Developers, Business Analysts, and Stakeholders to develop new features or enhancements for the Veeva CRM application.
• Conduct unit testing, integration testing, and user acceptance testing.
• Troubleshoot and resolve issues related to the Veeva CRM application.
• Collaborate effectively with cross-functional teams for requirements involving downstream and upstream integrations.
• Conduct timely impact assessments for Salesforce and Veeva CRM releases.
• Support migration activities, including data mapping, transformation, and loading.
• Create and maintain detailed technical documentation.

Required:

• Bachelor’s degree in computer science, Information Technology, or a related field with at least 5 years’ experience; Master’s Degree with 4 years’ experience.
• Ability to learn quickly and adapt to a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Effective communication and collaboration skills.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• A minimum of 5 years of Salesforce CRM development experience (including Classic and Lightning) and 3 years of Veeva CRM development.
• Technical savvy with proficiency in CRM platforms, databases, and integration tools.
• Demonstrated proficiency in Java, Apex, HTML5, CSS3, JavaScript, and modern frameworks (e.g., React, Angular, Vue.js).
• Experience with SOQL, SOSL, and relational databases.
• Proficient in the salesforce no-code/low-code development framework.
• Extensive knowledge of Veeva CRM's object model and configuration, including Account, Address, Affiliation, Call Management, Sampling, CLM, AE, MyInsights, and Coaching reports.

Beneficial: 

• Certifications in Veeva CRM and Salesforce.
• Experience with Veeva Vault or other Veeva products.
• Understanding of the pharmaceutical or life sciences industry.
• Knowledge of Agile development methodologies.
• Experience with CI/CD tools like GitHub and Azure and DevOps tools like JIRA and Confluence.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

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AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html