Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

Come to work each day with an inclusive and collaborative Business technology team! As a Salesforce Marketing Cloud Administrator in AbbVie Business Technology Solutions (BTS), you’ll have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better.

Technical expert that will independently identify, engineer, and optimize new data, software, or technology solutions that address critical business needs. Continuously seek to improve existing methods and processes. Read and adapt literature and publicly available information to accomplish assignments. Demonstrate proficiency in a broad range of techniques and methods for information technology engineering, including software development, data warehousing, statistics, machine learning, and/or technology infrastructure (including servers, storage, network connectivity, and virtualization/cloud environments). Technology Engineers will be aligned to a specific area: Information, Software, Data, or Infrastructure.

In this role, you'll be responsible for:

Demonstrate high proficiency in Salesforce Marketing Cloud platform administration and data operations, ensuring continuous platform and capability availability and ongoing monitoring for issues
Release and maintain high quality SFMC capabilities/solutions aligned to business and platform projects and priorities leveraging platform SDKs, development tools, APIs, etc., monitoring in-market capabilities and resolving issues
Manage and resolve platform issues, collaborating with the platform teams, platform operations partners, and Salesforce Signature Support as needed, to resolve tickets per priority and SLA
Ensure high quality, on-time implementation and testing of assigned platform and data enablement activities within SFMC. Adhere to software development lifecycle processes to ensure accuracy and completeness of documentation and implementation.
Collaborate with various internal / external stakeholders and partners to refine requirements for platform enablement activities and resolve platform operations issues.
Provide rapid ad hoc campaign technical support to stakeholders building campaigns on SFMC.
Execute ongoing platform governance, administration, and maintenance activities on the connected marketing activation platform.
Proactively recommend process improvements to optimize platform administration and operations.
Demonstrate strong client service and task management skills; communicate with both business and technical individuals effectively.

**This role will require 3 days in the Mettawa office. Candidates who are not local or within a commutable distance would be expected to relocate.

Qualifications

What makes you a strong candidate for this role:

Required:

Bachelor’s Degree with 5 years’ experience; Master’s Degree with 4 years’ experience.
3+ years of hands-on platform administration in SFMC with deep knowledge across multiple studios/modules, including: Email Studio, Content Builder, Mobile Studio, Journey Builder, Audience Builder, and Automation Studio.
Strong experience integrating SFMC with Salesforce core and other relevant marketing and data platforms, including experience with SOAP and REST based APIs
Strong Client Facing Experience with proven success managing platform operations deliverables and communications
At least one Salesforce Marketing Cloud Certification required

Beneficial:

Work experience in the pharmaceutical industry, CPG, or other complex and/or regulated industries.
Experience with data profiling, data integration and data visualization processes, languages and tools i.e. SQL, SNF
Experience in CRM/Marketing campaign development and deployments.
Intermediate/Advanced understanding of HTML, CSS, JavaScript, JSON, AMPscript, SSJS, and SQL and its utilization in SFMC.
Intermediate/Advanced knowledge of email development design, best practices, and delivery.
Experienced with ITSM, agile, DevOps, and the systems development life cycle and other related IT methodologies.
Understanding of interactive email development and AMP4Email.
Knowledge of Salesforce product suite including Sales Cloud, Service Cloud, Marketing Cloud, Platform, and the App Exchange preferred.
Experience working with NodeJS, jQuery, Custom Content Block SDK, and Custom Journey Activities and Events

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html