Regional Immunology Patient Experience Manager - Eastern Canada (Quebec & Atlantic)

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Joining AbbVie means, you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada whereby 90% of our employees are proud to say they work for AbbVie and 88% are proud of how we contribute to the community. 

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. 

When choosing your career path, choose to be remarkable. 

We have an opportunity for a Regional Patient Experience Manager in our AbbVie Care for Immunology division. In this role, you will be responsible for managing cross-functional cooperation by coordinating an effective multidisciplinary field team to ensure strategic and tactical alignment between the Patient Experience managers and other field-based and brand team activities.

Responsibilities

• Leverage a strong strategic approach and understanding of the patient journeys, AbbVie Care analytics, access, and reimbursement to ensure the AbbVie Care experience is optimized for patients on our Immunology medications.


• Develop & Implement AbbVie Care regional strategic Immunology patient support program (PSP) plan .


• Build coordinated and cross functional plans involving the AbbVie Care field based teams to target specific opportunities to improve our PSP offerings.


• Work closely with assigned clinics and health care professionals (HCP) in order to adjust program elements as required.


• Foster proactive continued quality improvement and conduct regular reviews with a targeted group of HCP.


• Identify opportunities and key projects where patient care could be optimized and build and lead the targeted action plans.


• Ensure key projects are properly scoped and managed to meet quality and budget objectives, as well as tied to specified timelines and milestones.


• Lead and execute AbbVie Care cross-functional initiatives or special projects that will enhance patient-focused services and solutions.


• Work in the field and perform regular calls with physicians and/or office staff to execute project plans and build strong customer relationships.


• Develop relationships and gain trust quickly with internal and external partners.


• Ensure compliance to all policies and procedures, to IMC and PIPEDA guidelines as well as internal standard perating procedures.

Education

• Bachelor's degree in Science, or Medical designation is preferred but not required. 

Location

• Reside in Quebec or Atlantic Canada

Experience and knowledge

• Relevant experience with proven track record of success within biotech/pharma


• Broad business perspective and strong understanding of strategic drivers


• Compile patient and customer insights from data and analytics


• Strong patient support program experience is critical


• Strong understanding of reimbursement & access landscape


• Project management principles and methods


• Expertise in Immunology therapeutic area is critical

Essential skills and abilities

• Lead cross-functional plans with colleagues not under your direct supervision.


• Strong decision-making behaviour and prioritization to ensure efficient use of resources and address critical issues impacting the patient, PSP and brands.


• Work effectively as part of a high-performing team.


• Ability to negotiate projects, resources and timelines


• Deliver high quality customer service & client management to partners of the program.


• Demonstrate political savvy and strong business acumen.


• Strong English communication skills (written and verbal).


• Advanced knowledge of Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)


• Intermediate knowledge of specific databases such as FORCE 

Travel

• Travel within the district/territory and national meetings about 20-30% of the time as required (this can vary from one territory to another).


• Available to work outside works hours, on occasion.

 

AbbVie strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the following requirement, advanced amount of knowledge of English / Fluency in English is an essential requirement for the position of Patient Experience Manager including, but not limited to, for the following reasons:

1. English speaking employees outside the province of Quebec.


2. English speaking clients outside the province of Quebec.


3. Anglophone region outside the province of Quebec.

AbbVie is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

 

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.