Patient Safety and Medical Information Analyst - Skincare

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

The Patient Safety and Medical Information Analyst provides operational and administrative support for Medical Affairs including skincare adverse event case processing activities for, disseminating medical and product information, assisting with literature and publication research, and assisting with general clerical tasks.  

• Answers phone calls and emails regarding adverse events with topical skincare products comprised of both cosmetic and non-prescription drug products) in addition to medical information inquiries
• Investigates, documents, and enters relevant adverse event information into a validated safety database for skincare product safety surveillance.
• Supports external customers, customer service, sales training and sales force by responding to skincare medical information requests and SkinMedica product inquiries and documenting interactions within the medical response database.
• Prepares standard responses for frequently asked questions. Conducts literature and publication searches to provide references for standard responses. Updates frequently asked questions and responses in medical inquiry database/CRM, as appropriate.
• Perform administrative duties such as answering calls, responding to emails, photocopying, filing, and scanning documents.
• Additional projects, as requested

• Bachelor’s Degree required – Healthcare provider preferred (RN, RPh, PharmD, MD or Aesthetician).
• Background in personal care product industry and/or pharmaceutical industry highly desirable
• Customer service and call center experience highly desirable
• Clinical experience with aesthetic patients

Exhibits:

• Strong communication skills, both verbal and written
• Strong interpersonal skills and ability to work well in a matrixed organization

Ability to:

• Manage and prioritize workload, multi-task and manage a diverse mix of issues, responsibilities and challenges
• Function in a controlled/regulated environment and handle restricted, confidential, private and personal health information

Demonstrates:

• Experience in establishing and maintaining effective relationships with management, peers, and customers

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html