National Key Account Manager, Allergan Aesthetics

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Joining Allergan Aesthetics (AA), an AbbVie company means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients’ lives. AA exists to empower confidence for consumers and customers, creating products and technologies that drive the advancement of aesthetic medicine. We believe in the power of shaping your own life, your own business, your own look – and we continue to evolve our business around the needs of those we serve. United by our shared belief in what we do and a commitment to doing what is right, we bring our best every day to empower confidence.

We are seeking a highly experienced National Key Account Manager, reporting to the National Sales Manager, Key Accounts. The candidate will be responsible for managing and leading the Medical Aesthetics’ business development with our largest national chain customer accounts. The product portfolio includes BOTOX COSMETIC®, Juvéderm®, SkinVive®, SkinMedica®, Belkyra™, and Coolsculpting®.

The National Key Account Manager (KAM) will be the face of Allergan Aesthetics to identified national chain accounts, building and developing long-term customer relationships. This position will play a critical role in the creation and execution of brand strategies for key products in the Allergan Aesthetics portfolio. The ideal candidate must be bilingual (French and English) and preferably located in Ontario or Quebec.

Position Overview and Role Description:

• Own the key stakeholder relationships, acting as the customer expert with identified national chain accounts. Maintain a macro view of the customer relationship and work cross-functionally within Allergan Aesthetics to maximize effectiveness and outcomes.
• Develop and implement comprehensive strategic account plans using business intelligence and market insights to drive growth and customer satisfaction.
• Formulate and deliver compelling value propositions tailored to customer needs, ensuring alignment with both company and customer objectives.
• Derive insights with key accounts and proactively identify challenges through effective customer interactions. Ensure that the right internal mechanisms are in place to overcome or mitigate challenges while acting as the core customer advocate within Allergan Aesthetics (e.g., identify customer’s issues, concerns, and priorities).
• Build deep and broad engagements within the Key Account’s organization and develop an understanding of their key priorities, structure, and business environment.
• Develop a customer strategy and business plan based on challenges, priorities and opportunities in areas of mutual interest. Translate learnings and share back with key stakeholders including presentations to senior leadership.
• Ensure a broad, superior customer experience in the Key Account’s interactions and collaboration with Allergan Aesthetics through coordination with all stakeholders driving the experience.
• Play an active role as an in-field team member and work collaboratively with cross-functional colleagues (Field Sales, AMI, etc.) to ensure strong execution against strategic priorities.
• Lead, motivate, and develop a cross-functional account team to achieve strategic objectives, fostering a collaborative and high-performance culture while developing, tracking and reporting on key performance indicators that will drive success.
• Engage and influence C-suite executives through strategic communication, delivering high-impact presentations and leading effective meetings.
• Develop own and manage full account P&L and be able to deliver a clear understanding of decision making and ROI to support strategic decisions.

Key Account Manager Responsibilities:

Relationship Management:

• Develop trusting relationships with identified national chain accounts and grow those relationships to ensure maximum share and minimal competition intrusion.
• Identify new collaboration and growth opportunities within identified national chain accounts.
• Manage collaborative planning efforts with identified national chain accounts to drive accurate forecasting and maximize operational efficiencies.
• Provide business consulting expertise.

Strategic Planning and Execution:

• Develop account-specific strategies in accordance with Allergan Aesthetics’ guidelines and strategies.
• Develop business plans covering revenue, market share, product, and sample mix.
• Conduct regular reviews of business performance externally and internally.
• Develop national marketing programs in collaboration with internal cross-functional teams.
• Coordinate and manage events related to education and training
• Implement governance structures with internal resources.

Collaboration and Team Management:

• Collaborate with the Allergan Aesthetics Cross Functional team to drive program impact and success including but not limited to Marketing, Medical, Business Consulting, AMI, and Field Sales Managers.

Financial Management and Analysis:

• Analyze and interpret financial data to support strategic decision-making, demonstrating our value to customers through P&L ownership and management, financial strategies and a clear understanding of ROI.
• Quantify and communicate the financial impact of solutions, aligning them with customer strategies and goals.
• Manage overall budget and resource allocations for the territory.
• Responsible for territory sales targets and volumes aligned to quotas and sales performance across assigned brands.

Education, Experience & Competencies Requirements:

• Bilingual in French and English.
• Located in Ontario or Quebec.
• B.A. or B.S. degree or MBA combination of experience and education required.
• A minimum of 7 years of Sales and/or marketing experience.
• Key Account Management experience preferred.
• Change agility, curiosity, quick to adapt, not afraid to challenge the status quo
• Strong ability to proactively identify customer style / behavior and to quickly adapts all aspects of selling approach 
• Experience in medical sales is required.
• Demonstrated track record of achieving and exceeding business results.
• Strong analytical and critical thinking skills.
• Strong business acumen and self-starter.
• Demonstrated leadership capabilities, listening, and adaptability skills.
• Strong presentation and communication skills.
• Proven ability to effectively communicate cross-functionally within the company.
• Ability to effectively communicate with senior leaders both with customers and internally.
• Highly collaborative with a customer-centric mindset.
• Proficient with Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, etc.) 
• Able to travel up to 50% of the time.

Why Allergan Aesthetics?

We believe in the work that we do and together we create the products and technologies that drive the advancement of aesthetic medicine. Our principles are shaped to empower us to deliver on that promise:

• Making your practice our purpose (YPOP)
• Inclusive of all people
• Putting science at the core
• Creating what’s next
• Connecting to patients.

We show up every day, energized by the chance to make a real difference in people’s lives. So, every day is one that counts. Aligning your interests with our imperatives as a business, you always have opportunities to step up and reach higher. So, we foster an inclusive, supportive environment where you’re empowered to ask questions, think big and build on each other's best ideas.

Voted as a Great Place to Work consecutively, and around the globe, we pride ourselves in providing our employees with the flexibility to ensure a healthy work-life balance. We take our impact on the environment and society seriously, so we focus on ‘giving back’ regularly. We are committed to equity, equality, diversity, and inclusion (EED&I) - it is fundamental to who we are, and it is just how we “do good business.” This includes valuing diverse perspectives, creating an inclusive culture and treating all employees with dignity and respect.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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