Manager, Master Data Management - Patient Services

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

The Marketing Analytics and Business Insights (MABI) function supports AbbVie’s US organization and is comprised of highly respected researchers, analysts, data scientists and strategists who are committed to being best-in-class within the biopharmaceutical industry.  We serve as strategic in-house counsel, ensuring that all decisions leverage the key insights that we develop.  We continue to build new capabilities and skill sets, encouraging our team members to pull up a chair, be themselves, be creative, speak their minds, and do good work.  We are a passionate, diverse, flexible, and inclusive organization with a culture that supports the best ideas, wherever they originate.  We are smart, fun, quirky, and innovative – and we’d love for you to join us.                   

The Manager APS MDM Data Operations will join the MABI Center Data Operations team to support our Patient MDM Data Operations function. They will be responsible for developing and implementing APS MDM rules to ensure the accurate and consistent management of unique patient information across systems. This role will have a strong focus on data quality and governance. The Manager will oversee the integration of APS data from multiple systems into the central MDM platform, ensuring synchronization and defining data quality rules. They will lead a team of data stewards, resolving data anomalies and implementing standard operating procedures. Effective stakeholder management and collaboration with IT teams to implement MDM technology solutions are also key responsibilities.

Key Responsibilities:

• Assist in the development and implementation of the patient MDM strategy and roadmap, in alignment with overall data governance principles.
• Support the establishment of data quality standards for patient records and contribute to the tracking of progress.
• Collaborate with stakeholders to identify and prioritize patient data improvement initiatives.
• Support the integration of patient data from multiple enrollment, engagement, and access management systems into the central MDM platform.
• Assist in ensuring data synchronization and consistency across all touchpoints.
• Contribute to the definition and implementation of data quality rules and cleansing procedures.
• Support the management of a team of data stewards responsible for identifying, investigating, and resolving patient data anomalies and discrepancies.
• Contribute to the development and implementation of standard operating procedures (SOPs) for data anomaly management.
• Assist in providing training and support to data stewards on MDM best practices.
• Collaborate with data owners, business system owners, platform owners, data operations teams, and other key stakeholders across the organization.
• Assist in communicating patient MDM progress and challenges to stakeholders.
• Support efforts to obtain buy-in and support for data quality initiatives.
• Collaborate with IT teams to identify and implement MDM technology solutions that meet business needs.
• Stay informed about the latest MDM technologies and trends.
• Support efforts to ensure optimal performance and stability of the MDM platform.

**Can hire a candidate at Grade 18 or 19. Talent will be hired at a level commensurate with experience.**

Required:

• Bachelor’s degree
• 5+ years of professional experience.
• 3+ years of related industry experience with real world data, data operations and/or BI.
• Ability to distill complex information synthesized into concise and impactful messages and communications.
• Strong working knowledge and experience of working with SQL, Python and Power BI/Tableau/Datorama
• Experience with data and analytics environments for tracking and reporting KPIs.
• Experience working in a matrixed environment across commercial and marketing stakeholders.

Preferred:

• Experience with healthcare data systems and platforms.
• Experience working within a regulated environment.
• Experience with managing Patient services programs
• Data quality tools and techniques (e.g., data profiling, cleansing, matching).
• Project management skills.
• Strong analytical and problem-solving skills.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html