Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Come to work each day with an inclusive and collaborative Business technology team! As a Manager, Field Platforms in AbbVie Business Technology Solutions (BTS), you’ll have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better.

Responsible for managing and enhancing our CRM platforms and other field tools. Receives assignments in the form of higher level objectives with goals. Analyzes the needs of functional departments and establishes detail level objectives, goals and priorities for implementing IS solutions to support functional initiatives and/ or provide ongoing support of information systems already deployed. Provides direction to technically skilled employees according to established policies and management guidance. Work is reviewed by management to measure meeting of objectives. Administers company policies that directly affect subordinate employees. Recommends changes to unit or sub-unit policies. Erroneous decisions or failure to achieve results will cause delays in schedules. Frequently interacts with subordinate supervisors, outside customers and functional peer groups at management levels.

In this role, you'll be responsible for:

Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects/schedules, etc. Provides general supervision to lower level supervisors and direct supervision to exempt employees and/or technically skilled nonexempt employees (i.e., computer operators).
Implements a staffing plan by identifying resource requirements, writing justifications for additional personnel, obtaining approval for changes, and coordinating the selection process with Human Resources. Develops direct reports by securing appropriate training, assigning progressively challenging tasks, applying progressive disciplinary action as appropriate and conducting formal written and verbal performance reviews.
Monitors daily work operations and provides direction and guidance to lower-level supervisors, experienced exempt employees, or skilled nonexempt staff to achieve unit or project goals.
Interacts with internal and external customers, by meeting regularly, responding to requests and explaining procedures.
Interprets and executes policies that affect work processes and personnel within the assigned organizational unit.
Contributes to the development of operational policies and procedures that affect personnel within the assigned organizational unit.
Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Monitors compliance with company policies and procedures (e.g. compliance with FDA, BSI, EEO regulations etc).
Monitors internal and external indicators by reviewing reports and newsletters, reading organizational literature, meeting with peers and reading departmental.
Contributes to the development and monitoring of area budget through regular analysis of cost and spending.
Implements strategies for introducing and implementing new technologies, systems, and processes.

Qualifications

What makes you a strong candidate for this role:

Required:

Bachelor's Degree with 7 years experience; Master's Degree with 6 years experience; PhD with 2 years experience.
5+ years of extensive functional knowledge in the Life Sciences industry, with expertise in the Commercial domains.
5+ years of strong techno-functional expertise in Veeva CRM and Salesforce tools and systems, with the ability to collaborate with business teams, cross-functional IT teams, and vendors to develop solutions and implementation strategies.
Monitors progress of exempt individuals, teams, supervisors or nonexempt technical individuals toward departmental goals.
Monitors costs of projects and of human and material resources within a department or unit.
Monitors external environment in area of technical or professional responsibility.
Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations.
Develops and/or identifies new work processes and the improved utilization of human and material resources within the assigned area or related departments.
Facilitates others involvement in the continuous improvement program; investigates and solves problems that impact work processes and personnel within the assigned unit.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html