Learning Operations Associate

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

We are committed to creating a more inclusive world together

AbbVie is dedicated to fostering an inclusive, flexible, and supportive workplace that values and respects every individual. We are committed to providing equal opportunities for all employees and ensuring a fair and inclusive recruitment process so if you have any specific requests or accessibility requirements, please feel comfortable to our team know by emailing CareersANZ@abbvie.com and we'll make the necessary adjustments to accommodate your needs.

The Learning Operations Associate is responsible for the day-to-day management, administration and utilisation of processes and platforms that support AbbVie ANZ’s Learning and Capability development (L&CD) strategy. This role is responsible for ensuring continuous operation and maintenance of the Learning Management System’s (LMS), including reporting for business and auditing needs, and liaising with the international organisation to ensure all relevant updates are implemented.

Reporting to the Head of Learning and Capability Development, this role also supports L&CD managers with processes and platforms that are needed to execute strategy and tactics for the business. Additionally, this role works closely with local Compliance and HR to support business reporting needs.

NOTE: there are very minor travel commitments

KEY DUTIES AND RESPONSIBILITIES

• Lead learning delivery operations, including analysis and administration of Learning Management Systems and other online platforms deployed/owned by the L&CD team.
• Consistently optimise and ensure a positive user experience across all L&CD platforms, including managing content, system performance & updates, and prompt response handling.
• Work closely with International and Area colleagues ensuring ANZ systems remain aligned, adopting relevant updates and changes. 
• Manage L&CD content review and approval processes, ensuring timely management of content updates and removal of expired items, liaising with local content owners and reconciliation of approved/current materials across systems 
• Manage L&CD and compliance attendance, completion and reporting processes, including Medicines Australia
• Manage the L&CD calendar of events, coordinating with HR to ensure a complete organisational view of learning priorities and opportunities.
• Support vendor and contracting management, including license management across L&CD platforms.
• Report any adverse event within 24 hours as per Allergan’s policies and procedures.
• Proactively participate in AbbVie’s WHS programs, adhere to policies and promote a safe work environment at all times.
• Adhere to AbbVie’s internal codes of conduct and compliance processes.
• Other ad hoc duties such as administrative duties, as requested.

• Extensive administration experience with a customer first focus
• Knowledge and experience administering Learning Management Systems and online platforms
• Experience with reporting tools and managing organisational compliance requirements 
• Project management skills with the ability to manage multiple stakeholders.
• Demonstrated growth mindset, learning agility and problem-solving skills
• Ability to work and influence in a matrix environment
• Excellent organisational, multitasking, and time-management skills.
• Strong interpersonal and communication skills, both written and verbal.
• Proven ability to work both independently and collaboratively within a team.
• High attention to detail and a commitment to producing high-quality work.
• Ability to handle sensitive information with confidentiality and discretion.
• Proficiency in MS Office Suite, including SharePoint and Excel

Flexibility and Availability: In line with Australia’s 'Right to Disconnect' legislation, we recognise and respect employees' right to refuse contact outside of their working hours, unless such refusal is deemed unreasonable. As we operate in an international, matrixed environment, there may be occasions where your role requires participation in business meetings outside of standard hours. We value and support flexibility and appreciate your willingness to occasionally accommodate these requests to ensure effective collaboration and communication within our global team.

WAYS WE WORK

All For One Abbvie; We weigh all decisions against the common good. We inspire, share and create as a team. We solve problems for all rather than serving our immediate team.

Decide Smart & Sure; We make intelligent decisions to create the best outcomes. We act quickly, embrace experimentation, and learn what doesn’t work and get on to what does.

Agile & Accountable; We streamline and eliminate unnecessary obstacles. We plan but adapt as we go. We delegate and make tough decisions to ensure focus on results, staying keenly aware of the urgency in all we do.

Clear & Courageous; Open, honest, candid dialogue is core to our work and how we act with each other. We share information freely and continuously to find solutions. We admit mistakes. We grow stronger by putting the courage of our conviction to the test.

Make Possibilities Real; We question with endless curiosity. We’re never satisfied with good enough—patients depend on us to deliver more. We challenge ourselves to find creative, constructive solutions to turn possibilities into reality.

CODE OF CONDUCT & BUSINESS INTEGRITY STATEMENT

AbbVie is committed to observing high integrity and ethical standards in all its business dealings with our customers, with each other, business partners and suppliers. 

AbbVie as a responsible corporate citizen will adhere to these standards, as well as to local, national and international laws. 

All AbbVie employees are responsible for maintaining the Company’s reputation for conduct in accordance with the highest level of business integrity, ethics and compliance with the law. 

Soliciting and/or accepting/attempting/offering bribes or any illegal gratification is therefore cause for immediate dismissal. 

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html