Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

About the Team

Become part of our highly collaborative Design Practice located within AbbVie's enterprise IT division, where we function as an in-house consultancy. Through close partnerships with cross-functional teams, we acquire valuable insights into our end-users' needs and motivations, empowering us to design and develop innovative solutions and experiences.

Our mission is to create meaningful and impactful experiences for our AbbVie colleagues across web, mobile, and internal software platforms.

About the Role

As a Lead Design Strategist, you will play a pivotal role in shaping user experience and design strategy for a variety of innovative solutions and experiences that cater to the needs of our colleagues (both employees and contractors) and drive value for AbbVie. You will collaborate with research, design, product, technology, and other stakeholders to set the vision and deliver impactful user and colleague experiences. This role involves designing and planning highly collaborative, cross-functional workshops to promote a user-centered approach to problem-solving.

We are looking for a strategic visionary eager to make a meaningful impact on every aspect of the user journey at AbbVie. If you're an experienced UX professional with extensive expertise in workshop facilitation, service design, and design strategy, we invite you to connect with us!

This position reports to the Director of User Experience at AbbVie's global headquarters in Lake County, IL.

Responsibilities

Lead UX projects within AbbVie's enterprise IT division.
Appropriately pair the right approaches with project goals to achieve high quality outcomes at reasonable cost.
Oversee project execution, ensuring deliverables are met, and direct project activities.
Collaborate closely with cross-functional teams to understand and align intentions, objectives, and desired outcomes.
Facilitate workshops for strategic planning, alignment, problem framing, ideation, blueprinting, and journey mapping.
Translate complex business requirements into innovative and impactful design solutions.
Lead service design projects to optimize colleague journeys and streamline AbbVie services.
Conduct or collaborate on user research, analyze data, and derive actionable insights.
Utilize user research and insights to guide design decisions and recommendations.
Work with solution and service owners, developers, and stakeholders to ensure feasible design solutions aligned with business goals.
Present design concepts and strategies to stakeholders at all organizational levels.
Champion design thinking methodologies with cross-functional teams and stakeholders.

Qualifications

Bachelor's with 7 years, Master's with 6 years, or PhD with 2 years of experience in Design, Human Computer Interaction (HCI), Computer Science, or a related field, or an equivalent certification.
Over 6 years of experience as a UX practitioner, with 3+ years in service design.
Demonstrated ability to lead and coordinate design projects, ensuring adherence to schedule, budget, and scope.
Proven expertise in Design Strategy, with a strong foundation in user-centered design methods and techniques.
Strong skills in strategic thinking and problem framing, with experience delivering innovative solutions that drive business success.
Exceptional communication and leadership abilities, able to lead cross-functional teams and present effectively to stakeholders and executives.
Proven facilitation and collaboration skills, able to lead workshops for strategic planning, alignment, problem framing, and journey mapping.
Demonstrated experience in leading service design projects and deliverables, including journey maps and service blueprints.
Strong business acumen with a user-focused mindset.
Proficiency in conducting user research, gathering insights, and analyzing data to inform design decisions and recommendations.
Proficiency in design collaboration and mapping tools such as Mural and FigJam.
Strong business acumen with a user-focused mindset.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
This job is eligible to participate in our long-term incentive programs

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html