Lead, Business Domain Project Delivery

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

The Service Implementation and Management Manager position is a dual-focused role responsible for ensuring the efficient and controlled introduction of new or changed services into the operational environment, particularly those delivered by a third-party partner. After the service is live, this role will assume responsibility for managing the long-term relationship and performance of the services and the partner to ensure the continued delivery of high-quality services. 

Responsibilities

• Plan and coordinate the end-to-end transition of new, modified or retired services ensuring minimal disruption to business operations. 

• Develop and manage service acceptance criteria and ensure that all new or changed services meet these requirements before being transitioned to live operation. 

• Oversee and control the change, release and deployment of services in accordance with established policies and procedures. 

• Identify, analyze and mitigate potential risks and issues related to service transitions, implementing corrective actions as needed. 

• Act as a central point of contact for transition activities, aligning project teams, service owners and partner representatives.  

• Host regular service review meetings with the partner to discuss performance metrics, service issues and opportunities for improvement.  

• Manage a continuous service improvement register and drive initiatives to enhance the quality, efficiency, and effectiveness of services delivered by the partner. 

• Support and ensure compliance with all Finance processes for recording, monitoring, tracking and reporting Services forecasted and actual spend within LBE, LRP, and annual Capital planning events.  

• Provide a consolidated, risk-aware perspective of the Services that are being transitioned or delivered as part of this portfolio.  

• Leading all renewal events for Services within this portfolio.

• Bachelor's Degree with 7 years experience; Master's Degree with 6 years experience; PhD with 2 years experience in Information Technology, Computer Science or Business Administration.

• Experience in IT Service Management and/or Delivery Operations with at least 2 years in a dedicated service transition or partner management role.  

• Deep knowledge of ITIL service management frameworks and processes, specifically Service Transition and Continual Service Improvement.  

• Proven experience in managing third-party vendor or partner relationships.  

• Excellent communication and interpersonal skills.  

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html