Key Account Manager

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

PRIMARY OBJECTIVES: 
1)    To ensure consistent sales growth and achievement of sales goals and targets in assigned territories and key accounts by identifying new business opportunities, expanding the customer base, executing projects, and concurrently preserving existing business relationships. 
2)    To develop and establish strategic partnerships with key stakeholders, facilitating the expansion and penetration of AbbVie product range within designated key accounts through sales and marketing strategies and tactics. Initiate & lead discussions with relevant internal & external stakeholders to align on objectives with measurable outcome and execute flawless implementation.
3)    To provide insights on specific market situations and competitive environment 

CORE JOB RESPONSIBILITIES:
    Product Knowledge & Strategic Landscape Understanding 
o    Possess good knowledge of the industry, products, business environment and best practices and represent AbbVie in a professional manner that aligns with company image. 
o    Proficient in articulating product features, benefits, and clinical applications of assigned portfolio to address customer inquiries and concerns effectively. 
o    Being active in the assigned territories to consolidate field observations and actively share this knowledge with internal stakeholders to inform key decisions. 

    Strategic Relationships and Customer Engagement 
o    Able to cultivate strategic relationships by nurturing long-term connections with customers, establishing influential relationships with Key Opinion Leaders (KOLs), Therapy Area Experts (TAEs) and Subject Matter Experts (SMEs) in the designated therapeutic area, across the various departments, institutions, societies, and Academy of Medicine, Singapore and facilitating the development of company product speakers at the national or regional level. 
o    Maintain long-term customer relationships and think ahead of ways to develop superior competitive strategies to support growth and productivity priorities. 
o    Embody “The Challenger Sale” mindset and skillsets to drive strategic conversations, challenge conventional thinking, and deliver exceptional customer engagement results. 
o    Understand and execute hospital account/ network management (such as Formulary Listings, sample listing, purchasing/dispensing pharmacists, head of departments, Tenders, price change request) and territorial account management through sales report analysis and market intelligence such as
-    Facilitate and identify individuals in the buying decisions (Advocates, Endorsers, Gatekeepers).
-    Build and maintain close business relationships with hospital stakeholders and specialists. 
-    To make in-depth understanding of account-level specific needs, challenges, and objectives, which includes evaluating patient demographics, treatment preferences, and market trends within key accounts. 
-    To submit AbbVie products for national and/or hospital listings when required
o    Responsible to follow through with the internal Master Approval Process for third-party promotional activities in the assigned territories/ accounts such as Department Journal Club support, CME RTM, HCP individual sponsorship, Medical Journal subscription support, and other account-level CME supports that aligned with marketing goals and strategies. 
 

• A university degree preferably in Science or Business.
• Minimum of 3-5 years’ robust sales experience as a hospital representative in the relevant therapeutic area / healthcare industry, preferably with expertise in specialty care and/or oncology products. A proven track record of successful program development and implementation is an added advantage.
• Must be proficient in verbal and written communication; possess strong interpersonal and negotiation skills.
• Mature, growth-oriented mindset, confident, analytical, and self-motivated.
• Must be driven, result-oriented, a team player and demonstrate integrity. 
• Experience in a medical environment, sound judgment, a strong work ethic and the ability to work with cross functional team is highly desired.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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