Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

AbbVie is an equal opportunity employer, and dedicated to fostering an inclusive, flexible, and supportive workplace that values and respects every individual. We are committed to operating with integrity, driving innovation, transforming lives, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability.

We ensure a fair and inclusive recruitment process without discrimination against any employee or applicant because of, and not limited to, race, religion, age, physical or mental disability, gender identity or expression, sexual orientation, or marital status. Our hiring process is flexible and accessible, so if you have any specific requests or accessibility requirement, please feel comfortable to let our team know by emailing CareersANZ@abbvie.com or speaking with your Recruiter and we'll make any necessary adjustments to accommodate your needs.

Job Description

The In-Field Team Operations Associate plays a pivotal role in enhancing the performance and efficiency of the Infield Team (IFT) through strategic operational execution and robust stakeholder collaboration. This position is responsible for implementing the IFT's strategic and capability-building plans, ensuring that all processes are effectively managed, clearly documented, and consistently updated to improve the experience customers have with AbbVie. This is a unique opportunity to work with AbbVie, recognised on the Fortune 100 Best Companies to Work For list for the 8th year in a row in 2025!

NOTE: This is a 0.6 FTE (3 days per week) permanent part time opportunity.

KEY DUTIES AND RESPONSIBILITIES

Implement IFTe strategic and capability building plans, effectively managing and enhancing IFTe processes that elevate infield team performance, additionally ensuring all processes are clearly mapped and regularly updated.
Facilitate effective communication across all IFTe processes and requirements, including actively triaging and addressing key IFT challenges by coordinating the relevant people to problem-solve. Drive strong collaboration across all internal stakeholders to ensure optimised execution outcomes.
Work with cross functional stakeholders, including data analysts to monitor KPI’s, providing regular reporting on key insights, including IFT opportunities and challenges.
Work with stakeholders to develop and deliver IFT annual events, effectively managing all event logistics, communications and budgets.
Report any adverse event within 24 hours as per AbbVie’s policies and procedures.
Proactively participate in AbbVie’s WHS programs, adhere to policies and promote a safe work environment at all times.
Adhere to AbbVie’s internal codes of conduct and compliance processes.
Other ad hoc duties such as administrative duties, as requested.

Qualifications

Bachelor's degree in Business, Life Sciences, or a related field.
Pharmaceutical Industry with sales and/or business operations experience
Excellent verbal and written communication
Strong problem solving and analytical thinking
Customer and solutions focused, with excellent stakeholder management skills
Demonstrated success in developing, managing and improving process to drive business outcomes
Demonstarted impact in Pharmaceutical sales, Learning or Operational roles
Experience in CRM systems, platforms and production of associated reports.

Flexibility and Availability: In line with Australia’s 'Right to Disconnect' legislation, we recognise and respect employees' right to refuse contact outside of their working hours, unless such refusal is deemed unreasonable. As we operate in an international, matrixed environment, there may be occasions where your role requires participation in business meetings outside of standard hours. We value and support flexibility and appreciate your willingness to occasionally accommodate these requests to ensure effective collaboration and communication within our global team.

Additional Information

WAYS WE WORK

All For One Abbvie; We weigh all decisions against the common good. We inspire, share and create as a team. We solve problems for all rather than serving our immediate team.
Decide Smart & Sure; We make intelligent decisions to create the best outcomes. We act quickly, embrace experimentation, and learn what doesn’t work and get on to what does.
Agile & Accountable; We streamline and eliminate unnecessary obstacles. We plan but adapt as we go. We delegate and make tough decisions to ensure focus on results, staying keenly aware of the urgency in all we do.
Clear & Courageous; Open, honest, candid dialogue is core to our work and how we act with each other. We share information freely and continuously to find solutions. We admit mistakes. We grow stronger by putting the courage of our conviction to the test.
Make Possibilities Real; We question with endless curiosity. We’re never satisfied with good enough—patients depend on us to deliver more. We challenge ourselves to find creative, constructive solutions to turn possibilities into reality.

CODE OF CONDUCT & BUSINESS INTEGRITY STATEMENT

AbbVie is committed to observing high integrity and ethical standards in all its business dealings with our customers, with each other, business partners and suppliers.
AbbVie as a responsible corporate citizen will adhere to these standards, as well as to local, national and international laws.
All AbbVie employees are responsible for maintaining the Company’s reputation for conduct in accordance with the highest level of business integrity, ethics and compliance with the law.
Soliciting and/or accepting/attempting/offering bribes or any illegal gratification is therefore cause for immediate dismissal.
AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html