HRConnect Consultant - People Experience (with Italian)

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Purpose:

HRConnect is the name for our central HR and Payroll support and services focused on providing excellent customer experience as a primary principle. Service Centers based in Illinois, Tokyo, Singapore, and Krakow are dedicated to support our FTE Employees and Managers with their administrative and operational needs. This role would be based out of North Chicago, Illinois and have responsibility for Poland and Italy as part of our Europe, Middle East and Africa team.

This role is responsible for responding to HR inquiries across the employee lifecycle for Italy and Poland – hire to retire. These can include basic payroll, benefits and talent acquisition questions through the assistance of Desktop Procedures (DTP’s) and Quick Reference Guides (QRG’s). Additionally, the role will manage HR transactions in Workday including reporting relationship changes, compensation changes and leaves of absence. The role would be responsible for opening, tracking and communicating back to customers on cases in Service Now (SNOW) and when possible encourages customers to leverage self-service options. Role must speak both Italian and Polish.

This role is offered as an 18‑month maternity cover contract.

Responsibilities:

• Answers general questions and redirects misplaced calls
• Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
• Guides HR Employee Self-Service and Manager Self-Service transactions
• Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
• Inputs data into Workday to transact on customer requests
• Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
• Documents all employee inquiries, issues, and transactions in case management tools as required (i.e. Service NOW and Workday)
• Participates in continuous improvement workshops and projects as requested
• Participates in ad hoc projects as required

• Fluent in Italian that can be used in a business environment
• Fluent in Polish that can be used in a business environment
• High School Diploma. Bachelor’s Degree preferred.
• 2-4 years of customer service / call center experience required
• Strong customer service and interpersonal skills
• Familiar with HR service and processes as well as HRIS tools and systems
• Able to navigate computerized data entry systems and other relevant applications
• Able to follow standard procedures and processes
• Able to escalate issues timely to the right group
• Ability to handle confidential and sensitive information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html