Health Literacy Coordinator ( Hybrid, IL Based)

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Purpose

The Office of Health Literacy Coordinator collaborates with cross-functional stakeholders to support health literacy activities in PSEQ, aiming to improve clinical trial safety and safe medication use. The coordinator will be responsible for conducting user testing interviews, gathering and analyzing feedback, and effectively communicating the findings. This role aims to enhance the quality and usability of patient-facing tools by improving their understandability and actionability based on user input. This position will support the Office of Health Literacy in their work with Product Safety Teams, Benefit Risk Management, Area PV Product Leads, and other functions.     

Responsibilities.

• Conduct user testing interviews with representative patients to evaluate the health literacy design of key product safety tools, such as clinical trial lay summaries and risk materials.
• Collect and organize patient feedback obtained from user testing sessions, documenting the results for future reference and analysis.
• Assist in analyzing lay feedback to identify trends and patterns in user behavior and satisfaction and communicate the findings to cross-functional teams.
• Support the creation of user testing interview guides that accurately capture pertinent insights and align with the objectives of evaluating the patient-facing tool.
• Participate in the development of novel health literacy programs in collaboration with partners.
• Review patient facing materials using plain language principles and evidence-based health literacy best-practices to ensure the information is understandable and actionable. 
• Support and coordinate meetings with team members to foster and contribute to the creative development of health literacy projects and discuss project deliverables.

• Bachelor's Degree in a scientific field or equivalent with relevant experience. 
• Demonstrated effectiveness in working in a multidisciplinary team.
• Excellent oral and written communication skills.
• Excellent organizational skills with the ability to manage multiple projects with tight deadlines.
• Knowledge of project management and quality improvement processes.
• Able to work independently with minimal direct supervision.
• Builds strong relationships with peers and cross functionally with partners outside of team to enable higher performance. 
• Learns, fast, grasps the 'essence' and can change the course quickly where indicated. 

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

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Note: No amount of pay is a considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.