Fusion Data Operations Lead, Hybrid

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

The International Data and Analytics (DnA) Operations team is part of AbbVie’s BTS Commercial Organization. It executes, monitors, and supports recurring processes, including real-time operations, to deliver data products and in-portfolio business applications. The team resolves incidents, addresses service requests, and handles user queries, all while focusing on optimizing processes to improve data quality, cost-effectiveness, and user satisfaction.

The DnA Operations Group comprises:

• Fusion Data Management Operations (relevant to this role)
• Analytics Operations
• Data Integration Operations

AbbVie’s Fusion platform supports the International Commercial Business by processing data into actionable insights. Fusion sources data from internal and external channels and delivers it downstream via its Core Ontology. The Fusion Data Operations team manages these processes end-to-end, ensuring smooth data ingestion, processing, and delivery, while also providing support to users and stakeholders.

Role Overview:

The BTS Fusion Operations Lead is a leadership position within AbbVie’s International Commercial BTS (Business Technology Solutions) organization. This role focuses on leveraging the Fusion platform’s technical ecosystem to ensure seamless data operations that support critical business decision-making.

The ideal candidate will demonstrate technical expertise, strong leadership, and a commitment to data-driven innovation. The role demands effective communication skills, flexibility in managing shifting priorities, and a focus on optimizing standard processes.

1. Leadership & Team Management:

• Lead and manage the Fusion Data Operations team (Data Ops Team), ensuring high-quality support for all data-related activities.
• Assign tasks and projects based on individual team members’ skills and project requirements.
• Ensure the team has the necessary tools and resources to perform effectively.
• Facilitate collaboration between the Data Ops Team and other internal departments to drive operational efficiency.

2. Operations Oversight & Support:

• Oversee the day-to-day operations of the Fusion platform, ensuring optimal performance and system availability.
• Develop and implement new processes to streamline operational workflows.
• Lead troubleshooting efforts for cross-functional or platform-wide issues, ensuring that root causes are identified, and measures are taken to prevent recurrence.
• Ensure compliance with AbbVie’s support processes, including documentation, release management, and governance frameworks.

3. Service Delivery & Client Engagement:

• Ensure that the Data Ops Team meets the needs and expectations of internal clients, delivering exceptional service and support.
• Works with the Data & Analytics operation Lead to establish Service Level Agreements (SLAs). Monitor performance and adjust as needed.
• Define and communicate the Fusion Operating Model to stakeholders across the organization, ensuring alignment and understanding.

4. Collaboration & Cross-functional Coordination:

• Act as a liaison between the Platform Support organization and the Data Engineering community, coordinating efforts to resolve critical tickets and improve communication.
• Partner with adjacent technical teams to define processes for handovers, release management, and knowledge transfer.
• Foster a collaborative approach to problem-solving, ensuring that common practices and solutions are shared across teams.

5. Communication & Reporting:

• Develop a comprehensive communication strategy, ensuring timely reporting to stakeholders at all levels (weekly, monthly, escalations).
• Provide consistent updates on platform status, including planned/unplanned outages, maintenance, and technical updates.
• Communicate platform evolution and its potential impacts to relevant stakeholders.

6. Strategic Planning & Continuous Improvement:

• Monitor the operational workload and team capacity, proposing adjustments as needed to meet future requirements.
• Lead initiatives to explore and implement innovative solutions using the Fusion platform to enhance operations.

Continuously evaluate operational performance and drive improvements in processes, focusing on optimization and adherence to standard practices

• Bachelor's or Master’ degree in Computer Science, Information Systems, or a related field with over 7 years of related work experience in data management or similar fields.
• Proven experience in managing data operations within a complex technical ecosystem.
• Strong technical expertise, team management, and leadership skills.
• Excellent communication and relationship-building abilities.
• Ability to work flexibly in dynamic and challenging environments, managing priorities effectively.
• Commitment to continuous process improvement and operational excellence.
• Fluent in English, with strong communication skills. 
  • At least 5 years of experience in data management processes, including data integration, data cleansing, modeling and Operations activities.
  • Good understanding of the healthcare industry with preference in the commercial environment and its associated data (e.g., ERP, In Market Data, CRM, multichannel data).
  • Strong technical skills, including experience with databases, SQL, and programming languages PySpark, SAS Analytics, Python, R, and Amazon Web Services (AWS).
  • Experience managing virtual teams, providing necessary supervision, guidance, and support.
  • Experience with cloud services and infrastructure management

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

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AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

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