Field Operations Manager, Immunology Incentive Compensation

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

The Field Operations Manager, Immunology is a key strategic partner for all Immunology sales forces when it comes to understanding the complexities of the teams’ incentive compensation plans and implementing them to ensure accurate and timely payouts and goals.

The main purpose of the role is to provide field support to the Immunology sales organization for their incentive compensation plans.  The Immunology Field Planning and Analytics IC team provides the overall strategy, direction, operational processes, resources, and tools that enable the sales team to drive sales effectively and efficiently. This includes providing support to existing franchises, supporting new product launches and new indication(s), and leading operational teams to ensure deliverables are accurate, on-time, and on budget.

This role requires a high level of analytical ability to ensure accuracy and evaluate options for IC plans. As a member of the Immunology FPAT IC team, this role, in partnership with in-field and internal business partners, owns the development Incentive Compensation Plans. The role will also be a primary business partner in communicating IC plans and performance, answering and researching field queries, and providing continue education on Incentive Compensation topics.

Responsibilities:

Incentive Compensation Operations – Execution and Analysis

• Lead Incentive Compensation Operations: Responsible for leading and driving the sales crediting processes based on the business needs and rules of the franchise, including: data sources, market definitions, alignments, and strategic initiatives. Drive multiple complex projects, balancing between short-term and long-term objectives and managing the projects within timelines. Develop and deliver formal presentations to internal and field teams including senior management and sales leadership.
• Drive Field Understanding and Knowledge: Understands the data needs of the Franchise and actively participates in data processes to ensure alignment with Franchise objectives. Thorough understanding of different types of data sources (Retail, Non-Retail, Patient Data, etc) and their granularity for their implementation in IC and uses this understanding to educate in-field business partners
• Statistically Supported Analytics: A successful candidate will be skilled in a variety of analytical techniques. Responsible for performing thorough data analysis to ensure data accuracy in IC operations and communications. Ensure business rules are being followed, and timelines are met. Understand strategic and tactical issues, employ appropriate methodologies to analyze data and provide insights and recommendations.
• Incentive Data Audit Processes: In conjunction with operational business partners, performs incentive data audit processes that are conducted quarterly and monthly for supported franchises
• Issue Resolution and Data Management: Analyze IC data to resolve business inquiries and identify trends in IC results. Manage and investigate inquiries to provide a timely and successful resolution.

Collaboration and Consulting:

• Serve as a lead member during design conversations, IC strategy approaches, and process improvement initiatives.
• Partner with cross functional teams like MABI, Commercial Data Management, BTS, and the Incentive Compensation Operations team to provide guidance and support to the Franchise leaders in employing efficient processes for data validation and reporting.
• Partner with the Field Tools team to provide guidance and insights on any Franchise related data/business questions to support accurate reporting.

Basic Qualification:

• BA, BS degree required. BA/BS required to ensure effective understanding and application of business concepts.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Access). 
• Able to manage multiple tasks/priorities simultaneously with sense of urgency.
• Strong project management, problem-solving, consulting, and analytical skills.
• Strong customer and operations focus.
• Minimum 5 years of relevant experience

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.