Director, Patient Services Field Training

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The Director of Patient Services training has two primary goals. First, to ensure that all stakeholders have the skills and knowledge necessary to meet/exceed the goals and expectations of their specific role. Second is to ensure the AbbVie Patient Services (APS) training team members, both direct and indirect reports, are effectively developed to advance their careers within AbbVie. 

Key Responsibilities Include:

• Responsible for ensuring all Patient Engagement (PE), Access and Reimbursement (A&R), Care Model professionals, infield teams and field managers across AbbVie U.S. Patient Services have the skills and knowledge necessary to meet / exceed the goals and expectations of their specific position.
• Proactively partner with franchise and organizational leadership to understand the healthcare landscape, access and reimbursement dynamics, patient experiences and journeys, AbbVie product changes and new product / team launches to determine implications for the organization and individual development.
• Create APS training communication strategy to deliver impactful messaging and coordinate effectively with other communications functions across AbbVie.
• Create short and long-term training strategy for specific audiences which includes identification of training needs, prioritization of training implementation, partnering to develop training, and evaluation of effectiveness for both initial and continuing education of an experienced team.
• Function as member of franchise Integrated Team to provide strategic input for APS initiatives, provide input to annual strategic and tactical plans for all APS and support policy related discussions that will help APS operate and scale seamlessly.
• Participate in cross-franchise decisions that influence and guide the direction each portfolio’s strategic initiatives business case and value proposition assuring alignment to APS priorities.
• Partner with APS leadership colleagues to coordinate the prioritization across all critical initiatives to maintain alignment, properly allocate funds and resource capacity to mitigate any risks.
• Responsible for assuring OEC/Legal compliance with training requirements, identify risks and mitigation options.
• Manage annual training budget and oversee contracts with third party vendors.
• Ensure that the APS Training team members, both direct and indirect reports, are effectively developed to advance their careers within AbbVie.
• Manage and ensure alignment with Vendor Partners and onboard new Vendors and associated training resources.
• Partner with Brand, Sales Training and APS Franchise Leadership Team to create training strategy related to AbbVie Patient Services programs.

• Bachelor’s degree required. 
• Knowledge of applicable regulations and standards affecting Pharmaceutical Products (e.g. CFR 210/211, cGMP) specifically, Operating Guidelines, PhRMA Guidelines, AbbVie Code of Business Conduct.
• 8-10 years of experience in: patient support services, field leadership, training, or equivalent
• Management experience, at the Manager level or above, required.
• Proven experience in identifying training needs and effectively addressing those needs.  
• Able to communicate effectively and professionally with Patient Services Leadership and with cross-divisional teams
• Relevant nursing and/or access and reimbursement experience in the patient services space

Preferred:

• Master’s degree or extensive experience in training & development is preferred.
• Nursing Degree and Nursing management experience and/or Access and Reimbursement experience at the Manager level or above
• Training experience at the Manager level or above
• Vendor management experience

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​
• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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