Director, International Strategic Initiatives & Operations

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Leads the key enabling Operational Excellence team within International Customer Excellence that is dedicated to driving aligned operations of Future Fit functions and capabilities, leading strategic initiatives, and developing and implementing foundational program management tools across the organization.  As the Director of Operational Excellence and Strategic Initiatives within Global Customer Excellence, you will lead a vital team responsible for aligning and optimizing operations across various functions and capabilities, with a focus on driving high-impact initiatives. Your role is crucial in fostering collaboration across international commercial affiliate teams and international marketing teams. By implementing foundational program management tools across the organization, you will ensure streamlined execution and maintain essential touchpoints with key stakeholders worldwide. Also, leads a team of Program Managers to drive cross-functional Team effectiveness and drives strategic input on the implementation for process improvement initiatives for ICEX ensuring aligned execution.  

Key Responsibilities:

• Establish, implement, and maintain industry standard program management (PMO) standards and improvement methodologies to drive consistent project implementation approaches, governance structure, and measurement of initiatives and the contributions of the greater GCEX team. 
• Drive on-going prioritization initiatives to align across a set of integrated initiatives between ICEX and Global Brand teams, Areas, Affiliates, and Functions to ensure delivery on longer-term Global Commercial Marketing strategies.
• Structure, align, and streamline communication, touch points, and delivery plans from ICEX to key partners and to the broader areas of GBTs/Areas/Affiliates and Function
• Identify and execute continuous improvement process optimization opportunities within ICEX
• Own and provide program management leadership for complex program of projects with overarching GCEX initiatives including all FutureFit coordination and FutureFit Operating Team. 
• Ensure training and coaching of cross functional team on the PMO process and their key activities to ensure one common way of working
• Responsible for a team of program managers that lead strategic and complex programs requiring critical stakeholder management, cross-functional alignment, and global collaborations
• Accountable for helping direct reports and greater ICEX team navigate the change management process effectively and efficiently.
• Oversee and assess integrated project plans, resource projections, risk plans, and effectiveness metrics for each initiative.
• Coordinate cross-functional strategic meetings such as Commercial Council, GM Meeting, Quarterly Affiliate Meetings
• Drive innovative techniques through standard process and project approaches and with strategic facilitations

Required:

• Bachelor's Degree with a minimum of 7+ years' experience (or advanced degree in related field with a minimum of 5+ years) in executing large, cross functional or global initiatives using a project management framework within business operations
• Excellent organizational, planning and project management skills with a strong attention to detail and ability to effectively manage multiple cross-functional projects simultaneously.
• Demonstrated leadership in a matrix organization, able to motivate and inspire team members to high performance levels and experience influencing without authority
• Proven decision-making skills leading to successful outcomes
• Demonstrated ability to present complex issues to higher level management and contribute to high level presentations and discussions
• Demonstrated ability to develop and maintain effective collaborative relationships with team members
• Demonstrated ability to be a consistent high-level contributor or leader of multiple projects, processes, or functions
• Ability to present complex issues to higher level management and contribute to high level presentations and discussions
• Strong communication, conflict resolution, and leadership skills
• Proven track record of success being a high-level independent and team contributor to lead multiple project and processes

Preferred:

• Advanced degree, with experience in healthcare and/or pharmaceutical industry and management consulting
• PMP, Six Sigma or other equivalent project management and/or process improvement advanced certification(s)
• Experience with both global and regional teams in the pharmaceutical industry

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​
• This job is eligible to participate in our long-term incentive programs​

​Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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