Customer Service & Order Analyst

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The Customer Service Analyst must ensure the capture of all purchase orders sent to the Customer Service area, their correct processing by BPO and follow up until final delivery to the customer. This position works collaboratively with other areas of the business such as Credit & Collection, Market Access, Controlling and Financial Planning to coordinate order release and deliver daily reports of invoicing status.

Tracking orders in ERP:

• Order review in SAP.
• Coordination with D&L (inventory selection -picking- in SAP vs physical) and with other areas such Supply and Credit & Collection if needed, to conclude billing of the orders.
• ERP billing validation with Tax and customer requirements, as well as PAC information.
• Management of databases to prepare detailed operation and sale reports.
• Support to generate and deliver information required in any audit process.
• Validate inventory stocks and the correct segregation of orders in accordance with the requirements by D&L and Market Access.
• Record all transactions through tracking files and ensure support in each sales order (SAP).
• Manage and validate with the areas the key activities to generate an order such as a correct customer master data, product description according to the guidelines of the government or the business unit and monitor jointly with C&C the credit limit for visibility to the commercial teams.
• This position must keep strong relationships with different areas of the organization such as Market Access, Distribution & Logistic, Controlling, FSS, Treasury, Planning, Tax COE; to guarantee that all sales order transactions are processing in the correct channels, resolving all issues before billing processes that impact in the invoicing process.

Bachelor’s degree required. Bachelor's degree in Finance or Accounting preferred

• Minimum 1+ years of related finance or Customer Service experience.
• Experience in the healthcare industry and desirable managing government accounts.
• Demonstrate strong, accurate technical skills. Must be detail oriented.
• Advanced computer skills in database/spreadsheet (Excel).
• Strong Knowledge in SAP.
• English level: Medium level.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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