Credit & Collection Manager Cluster North - LATAM

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Credit & Collection Management is a customer-focused service that collects for all sales made to Cluster North of LATAM (Colombia, Central America, Caribbean, Peru, Ecuador) customers. The scope also establishes credit limits and manages risk for each customer in both division Aesthetics and Pharma. This position controls the amount of open credit available to over 2,000 customer accounts. The position reports directly to the Controller Cluster North, proactively recommends credit and A/R actions, and interacts with the FD on an as-needed basis.

Responsabilities:

• Build and lead a cost-effective organization that effectively manages AbbVie assets, collects and applies payments from Cluster north customers according with the local policy.  Ensure that the risk of financial loss from bad debt is minimized while supporting sales growth where possible.
• Ensure that A/R related Generally Accepted Accounting Principles (GAAP), Sarbanes-Oxley (SOX), and all other applicable compliance requirements are consistently met or exceeded. Build and maintain strong external customer relations.  Analyze, design and align with divisions, and successfully negotiate settlement agreements on disputed A/R with our largest customers.
• Implement and maintain appropriate controls to avoid increasing the due balance of the customers.  Inspire a proactive, effective, and flexible organization.  Serve as a key member of the broader order-to-cash business cycle at AbbVie. Based on recurring payment dispute history, identify and implement solutions for process gaps anywhere in the order-to-cash cycle in order to minimize the disruption in the OTC process.
• Act as champion for process improvements within the department and influence process changes across many functional areas and businesses.  Maintain the integrity of Accounts Receivable for all cluster. Establish credit limits, A/R procedure, as well as strong operational controls.
• Establish proper credit limits for many diverse customer classes, preserving the lowest possible risk of loss in harmony with promoting sales growth.  Proactively provide fact-based credit line and A/R management recommendations.  Provide excellent communication and strong recommendations on A/R risk and cash discount and BDR reserves.
• Develop fact-based, sound recommendations for large account disputed A/R settlement offers. Successfully attain executive support, and then proactively drive the negotiations with key customers.  Significant influence and impact on resolution of pricing / contracting issues.  Develop and execute Expense and Capital budgets for plan/update.
• Provide positive leadership to the organization. Attract quality people to the department and encourage continuous learning and development.  Ensure the delivery of accurate and timely sales accounting data upon request.
• Identify root causes of recurring payment disputes, and champion process improvements anywhere in the complex order-to-cash cycle.  Achieve positive results in regular internal and external audits.

• 5-6 years of experiencie in Credit and Collection process.
• Advanced English 
• Advanced degree required Finance, Accounting, Industrial Engineer or related.
• Desireble MBA or any master in Finance
• minimun 3 years leading teams.
• Key relationships with internal stakeholders and external customers / logistics operator intended to track and manage AR exposure, DSO levels and overall financial statements

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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