Business Excellence Lead - Scandinavia

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

As Business Excellence Lead you will drive strategic and operational excellence in business operations and customer engagements, with a key focus on coaching and mentoring leaders and cross-functional teams across the Scandi affiliate.

The role is part of the Scandinavian Customer Excellence team, reporting to the Customer Excellence Director you will work closely with affiliate business teams/Customer Excellence team members, to elevate performance, foster a culture of continuous improvement, change management and embed a business acumen mindset across the organization focusing on our Future Fit Business model. 

This role requires a deep understanding of the pharmaceutical industry landscape and a proven track record of leading customer-centric business initiatives and leading cross functional teams with a business focus in mind.

Highlighted Key Responsibilities:

Customer Excellence - Strategic initiatives and operational excellence:

• Lead the development and implementation of customer excellence strategies, ensuring alignment with overall business objectives and market needs.
• Localize, design and drive customer engagement initiatives that deliver personalized customer experiences and measurable business outcomes.

In-Field Team Excellence Lead:

• Partner with CEx Team members and in-field teams to drive excellence in customer engagement and optimize performance through targeted strategies around people, processes and tools/systems.
• Equip in-field teams with the skills and insights needed to personalize customer interactions, enhance relationships, and deliver value-driven solutions which transform their behaviors.
• Co-create cross-functional in-field team strategy to advance the go-to-market model.
• Elevate commercial, medical, and all other field teams with tools, skills, and behaviors to meet the evolving needs of stakeholders (based on (IFT) gap assessment.
• Develop and secure implementation of the SFE roadmap in alignment with the overall strategy and drive IFT excellence and competencies.

Continuous Learning & Digital Enablement:

• Serve as the affiliate commercial Learning Lead- “point of contact” for Global/Area and Local Learning initiatives – project leading/delegating learning initiatives within the CEx Team/Commercial Business partners.

Brand Excellence:

• Partner with CEx Team members to champion that the implementation of brand excellence initiatives ensures alignment with AbbVie’s strategic goals and customer expectations.

Qualifications:

• Bachelor’s degree (or higher) in Business-, Life Sciences-, or a related field.
• Experience leading commercial teams in the pharmaceutical industry, with a focus on customer excellence/commercial excellence and business acumen.
• Proven experience in coaching, mentoring and/or leading teams in a fast-paced business environment
• Strong understanding of the Scandinavian health care landscape, including customer needs, regulatory requirements, and market trends.
• Demonstrated ability to develop and implement forward-thinking strategies that anticipate market shifts, technological advancements, and evolving customer needs, aiming for business result.
• Strong leadership and interpersonal skills with the ability to influence, coach, and inspire teams.
• High proficiency in digital tools and customer engagement platforms and insights to drive business performance.

Location: Solna, Sweden

Travel: The role has a Scandinavian responsibility, covering Sweden, Norway and Denmark. Travel is required across these countries.

Application Process: If you are ready to bring a forward-thinking strategic mindset that anticipate market trends, proactively address evolving customer needs make a significant impact, please apply with your CV and a cover letter detailing your experience and vision for this role.

Closing date for all application: 28th March 2025

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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