Customer Intelligence and Support Supervisor, Allergan Aesthetics

Allergan Esthétique, une société d’AbbVie, met au point, fabrique et commercialise une gamme de marques et de produits phares du domaine de l’esthétique, y compris des produits de comblement facial injectables, le remodelage du corps, la chirurgie plastique, les soins de la peau et plus encore. Son objectif est d’offrir à ses clients des solutions novatrices, de l’information, un service exceptionnel et un engagement à l’égard de l’excellence, le tout avec une touche personnelle. Pour en savoir plus, visitez le global.allerganaesthetics.com/. Suivez Allergan Esthétique sur LinkedIn.

This role requires a minimum 3 days in office in Markham, Ontario. 

Note: This position is internally titled Customer Service Supervisor, the posting title has been adjusted to attract candidates with the right profiles.

Imagine stepping into a role where your leadership drives the heartbeat of customer service excellence at a global company like Allergan. As the Customer Service Supervisor (CSS), you will report to the Head of Trade, Pricing & Customer Service and spearhead a dynamic team dedicated to delivering outstanding service to both external clients and internal partners.

In this exciting position, you will manage order requests, resolve inquiries, and ensure seamless end-to-end support, playing a pivotal role in upholding our commitment to unparalleled customer satisfaction. Your influence will extend to developing and maintaining SOPs, designing and tracking KPI dashboards, providing onboarding training, and supporting promotional system setups and order processing. Your expertise will help drive the utilization of our online ordering portal, enhancing the customer experience and efficiency.

Your day-to-day responsibilities include supervising a team of Customer Service Representatives (CSRs), processing orders, handling inquiries, and proactively identifying up-sell opportunities. You will collaborate with cross-functional partners like Sales, Supply, Accounts Receivable, and warehouse teams to resolve order issues promptly. You'll also be instrumental in daily SAP operations, reporting, and drive improvements in work processes and SOPs, ensuring we stay ahead of the curve.

We are looking for a candidate with a University Degree in a relevant field, proficiency in SAP (ECC and Order to Cash), and ideally around five years of experience in consulting, CPG, or banking industries. Experience in the pharmaceutical or medical aesthetics industry is a strong asset. We're seeking someone who excels in fostering cross-functional collaboration with strong interpersonal and consultative skills, and who can lead with a team-oriented, solutions-focused mindset. You should be a proactive self-starter, skilled in organizing projects, self-aware, and capable of leveraging diverse perspectives for beneficial outcomes.

Join us on this journey and make a significant impact within Allergan’s customer service operations. Embrace the opportunity to grow, innovate, and shape the future of customer service in a role that offers occasional business travel and the chance to influence a world-class company's strategic goals. Are you ready to lead with excellence and drive positive change? Apply now and be part of something amazing.

Why Allergan Aesthetics?

We believe in the work that we do and together we create the products and technologies that drive the advancement of aesthetic medicine. Our principles are shaped to empower us to deliver on that promise:

• Making your practice our purpose (YPOP)
• Inclusive of all people
• Putting science at the core
• Creating what’s next
• Connecting to patients.

We show up every day, energized by the chance to make a real difference in people’s lives. So, every day is one that counts. Aligning your interests with our imperatives as a business, you always have opportunities to step up and reach higher. So, we foster an inclusive, supportive environment where you’re empowered to ask questions, think big and build on each other's best ideas.

Voted as a Great Place to Work consecutively, and around the globe, we pride ourselves in providing our employees with the flexibility to ensure a healthy work-life balance. We take our impact on the environment and society seriously, so we focus on ‘giving back’ regularly. We are committed to equity, equality, diversity, and inclusion (EED&I) - it is fundamental to who we are, and it is just how we “do good business.” This includes valuing diverse perspectives, creating an inclusive culture and treating all employees with dignity and respect.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

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