Associate Service Consultant

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Key Responsibilities

• Provide input, feedback & approvals into Change, Release & Deployment processes & schedules ensuring minimal impact & downtime.
• Approve readiness for support transition & serve as escalation point.
• Managing through the Managed Service Providers to ensure quality outcomes.
• Measure & track providers performance against SLAs & address w/corrective actions.

Education & Experience

Must have a Bachelor’s Degree in Computer Science, Information Technology, or related field & 5 yrs exp in (i) providing integrations software support (Tibco, Apigee, SAP-PI, or similar); (ii) supporting EDI (Electronic Data Interchange) transactions covering Order to Cash, Purchase to Pay, Inventory & Logistics, & Banking transactions in a pharmaceutical industry environment; & (iii) working w/infrastructure & operations to plan, review & optimize compute, storage, and memory storage. Of experience required, must also have 2 years of experience in: (i) triaging multiple severity 2 & 3 production issues on tier 1 & tier 2 applications; (ii) recommending observability tools to increase production systems reliability; & (iii) creating, updating & executing production playbooks & disaster recovery planning for multi-tiered applications.

Experience may be gained concurrently. This position is eligible for a hybrid work arrangement, up to 2 days work-from-home.

Up to 10% domestic travel required.

Salary Range: $174,000 - $178,500 per year

Apply online at https://careers.abbvie.com/en. Refer to Req ID: REF38596F

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We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.  This job is eligible to participate in our short-term and long-term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html