Associate Director, US Benefits & HR Operations

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Purpose

The Associate Director, Benefits Operations role is a pivotal leadership position that reports directly to the Director, People Operations & Enablement within the HR Operations and Payroll organization. In this capacity, you will lead and inspire the Benefits Operations Team, a dynamic group responsible for seamless management and administration of benefit programs across The United States and Puerto Rico. Your leadership will focus on fostering building and sustaining a high performing team, creating an environment of innovation, constantly exploring new ways to enhance our services delivery across retirement, health & welfare, leave/disability, and well-being benefit programs.

As a visionary leader, you’ll collaborate with internal teams and external benefit vendors to elevate support for benefits operations and ensure comprehensive internal and external reporting. You’ll work closely with key global business partners to optimize the experience for employees, retirees, and new hires as they engage with our benefit programs.

Responsibilities

• Program Management – Leads the administration of various employee benefits programs, ensuring they run efficiently and deliver high-quality service, ensure compliance with relevant regulations and best practices. Support and/or lead implementations of new or changing benefit programs or administrative processes.
• Cross-Functional Collaboration – Works collaboratively with key business partners and functions internally and externally to ensure alignment of operations with business needs and priorities.
• Process Improvement – Drives initiatives for continuous improvement in operations and service delivery, identifying opportunities and making recommendations to enhance efficiency, effectiveness, and employee/retiree/new hire experience, internally and via vendor partners. 
• Innovation and Detail-Oriented Approach – Demonstrates willingness to dive into details to identify opportunities for innovation, improvement and uncovering areas for growth
• Vendor Management – Oversees relationships with outsourced benefit vendors, ensuring effective and reliable services including adherence to SLAs, quality targets and key performance indicators. Engage with global service delivery teams and COEs as necessary to support operations, escalate service issues and to raise the bar on vendor performance.
• Team Leadership – Provides direction and management to HR Benefits Operations Team, fostering a supportive environment that empowers team members and enhances team performance.  Coach and mentor other HRConnect team members.
• Customer Support Focus – Maintains a high level of customer support, ensuring benefits inquiries and issues are resolved efficiently and satisfactory. Skillfully handle and manage sensitive employee escalations.
• Leadership Subject Matter Expertise – Serves as the subject matter expert and point of contact for leadership on matters related to retirement, benefits, leaves, and other related areas. Provide guidance and insights to support leadership decision making.  
• System Oversight – Oversees the administration and maintenance of benefits management systems and vendor partnerships, emphasizing ongoing enhancement and optimization. 

Qualifications

• A bachelor’s degree in human resources, business administration, finance, or a related field. An advanced degree, such as an MBA or a master’s in human resource management is preferred.
• 10-15 years of experience in Benefits administration and HR Operations support.
• Strong knowledge of employee benefits programs, including health, welfare, retirement and leave programs.
• Excellent analytical, problem solving, and decision-making skills to address complex benefits issues and develop effective solutions.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Proficiency in using HR information systems.
• Excellent communication and interpersonal skills to interact with employees, management and external vendors.
• Demonstrated ability to lead cross-functional teams and collaborate effectively with different departments.

Key Stakeholders 

AbbVie Employees
HR COE's
Business HR
Vendor Partners

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html