Associate Director, S&OP Process Owner - Europe Therapeutics (Multiple Locations)

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

This role will drive the Sales and Operations Planning (S&OP) process design and discipline including Sales and Operations Execution (S&OE), and champion continuous improvement initiatives with the Europe Therapeutics  organization.  As a fundamental cross-functional integrated planning process, S&OP aligns demand and supply, playing a crucial role in achieving peak business performance, while S&OE focuses on short-term execution support. This position requires fostering collaboration and partnership across Global Operations, Commercial and Operations & Commercial Finance teams, thereby strengthening strategic decision-making capabilities. This role will also be tasked with governing and ensuring S&OP and S&OE process adherence while spearheading transformational changes through detailed documentation and effective implementation to enhance procedural maturity. By instilling a culture of continuous improvement, this role is essential in driving sustainable change to meet and exceed business objectives.

Responsibilities

• Develop, implement, and drive process adherence of S&OP/S&OE between Operations and specified Commercial and Finance Area senior-leadership and affiliates.
• Drive governance of S&OP/S&OE processes and manage cross-functional interdependencies to address governance, compliance, deviations and issues.   Create and implement an audit schedule for the respective Commercial Area to ensure adherence to guidance and processes throughout the S&OP cycle, including Demand Review, Supply Review, Reconciliation, and Executive S&OP as well as S&OE.  Establish best practices and standard templates based on the segmented portfolio.
• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of the S&OP/ S&OE processes by identifying challenges, implementing best practices, and leveraging leading class methodologies, technologies and data analytics to optimize planning and decision making.
• Partner, negotiate and influence without authority to senior-level stakeholders to drive alignment and support S&OP/S&OE implementation across Commercial, Finance, and Operations.
• Partner with cross-functional stakeholders to strategize business objectives and develop a continuous improvement roadmap that aligns processes with these goals, while coordinating with the Change Management team to ensure smooth implementation and execution.
• Build and maintain strong cross-functional stakeholder relationships by effectively influencing without direct authority, while collaborating with the technology team on system improvements that drive simplification and efficiency through automation.
• Collaborate with the Training and Change Management team to develop training and support materials and conduct training sessions as a Subject Matter Expert (SME) when needed.
• Facilitate performance metric development and monitor Commercial Area of responsibility, identifying areas of improvement
• Drive consistent application of S&OP/S&OE analytics within respective Area of responsibilities. 

Qualifications

• Bachelor’s degree required, in preferred fields such as business, operations management, finance, science or engineering, or related degree.
• 10 years+ of experience, with 4+ years of pharmaceutical industry experience, in Operations, Commercial or Finance functions.
• Proven experience fostering collaboration across cross-functional organizations while influencing without authority.
• Experience in formal S&OP and, or S&OE processes.
• Strong analytics skills, identifying trends, and making informed decisions.  Ability to solve complex programs, develop action plans and drive continuous improvement.
• Effective leadership with executive presence and proven presentation and communication (oral & written) skills. Proven ability to communicate and deliver results, actions, decisions, and concerns with little direction or supervision in a timely manner.  Demonstrated success as a collaborative team player.  Excellent organizational, written, and oral communication skills are required.
• System experience across JDA (or other Demand Planning software), SAP (or other ERP systems), and QlikSense (or other reporting tools) preferred.
• Hybrid working model - 3 days in office (Zwolle)

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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