Associate Director, Clinical Site Centricity (Global - Remote)

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Clinical Site Centricity drives the collection, synthesis, and action planning around site feedback and the strategic communications infrastructure that contributes to strengthening the partnership between AbbVie and our clinical trial sites. The Associate Director, Clinical Site Centricity sits within the Clinical Development Operations (CDO) organization. This role will report into the Director, Clinical Site Centricity.

• Track KPIs for customer centricity, including sponsor preference, reputation scores, and attribute ratings, to position AbbVie as the prioritized partner of choice.
• Design qualitative and quantitative research to solicit insights from clinical sites that inform operational excellence and site experience
• Define and answer key business questions leveraging site survey data and collaborate with data analytics partners to deliver analyses with quality
• Lead the development and readout of presentations that enable sharing of clinical site centricity insights with internal stakeholders including leadership
• Create customer-centric communications content and talking points to clearly describe topics related to AbbVie clinical operations
• In collaboration with partners, facilitate the development of integrated communication channels with clinical sites and establish communications best practices
• Contribute to the advancement of survey implementation technology and analysis including opportunities for software and AI to automate and refine data collection, analysis, and reporting
• Ensure research methods and communications are compliant with all procedures and regulations

*This is a Global Remote opportunity

• Bachelor’s Degree required, extensive experience in Clinical Operations, Communications, Strategy and/or Management Consulting experience.
• High level of familiarity with clinical drug development process
• Ability to communicate clearly and effectively with stakeholders at all levels of the organization and collaborative style.
• Excellent written communication skills with experience developing scientific or health-related communications content and ability to assimilate and synthesize key themes from qualitative and quantitative data
• Confidence to lead structured meetings and presentations including data-driven insights, comfortable with qualitative and quantitative data including basic statistical analyses
• Demonstrated ability to prioritize with minimal direction. Ability to multitask and independently lead projects and meet key deadlines.
• Strong leader – who can coach and develop direct reports as well as influence without authority, Demonstrates ability to work effectively in a cross-functional team and navigate a matrixed organization
• Ability to adopt a customer centric mindset and understand diverse perspectives
• Demonstrates innovative mindset and openness to new ideas, feedback, and technologies
• Detail oriented with attention to quality

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html