Associate Director, Business Process Owner

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

The Business Process Office sits within the Strategic Operations sphere of Pharmacovigilance, Patient Safety, and Epidemiology (PPSE), and Research and Development Quality Assurance (RDQA) (PPSE&RDQA) and serves both the PPSE and RDQA organizations. The Business Process Office is comprised of process experts who are collectively accountable for the health, oversight, performance, and continuous improvement of PPSE and RDQA’s key end-to-end processes. These experts partner closely with various stakeholders to deliver meaningful results to the business.

Responsibilities

• Process Improvement: As assigned; accountable for delivering process transformations and continuous process improvement.
  • Lead and deliver transformation projects as assigned and chartered.
  • Use established methods to diagnose the current state of a process and identify pain points and improvement opportunities.
  • Use established process improvement tools to identify and implement countermeasures that improve process efficiency, quality, and/or compliance.
  • Network internally and externally.
• Process Management: As assigned, accountable for process performance oversight, process related decision-making, and all process related maintenance activities. Additionally, partner closely with the functional area management and subject matter experts (SME’s) for the assigned process(es) who are responsible for process content, outputs, and quality.
  • Publish and manage L2/L3 process maps and time standards
  • Responsible for Quality System Process and Procedure documents
• Accountable Best Practice Guidelines. Curate process knowledge repositories.
• Define and manage key compliance and performance indicators / metric
•  Accountable for management review (i.e. SMORES) content. Facilitate periodic Operations reviews with stakeholders
• Perform periodic process physicals and self-audits; is always aware of the health of assigned processes and areas needing additional improvement. Has a continuous improvement mindset.

• Bachelor of Science (BS) degree required, BS-Industrial Engineering preferred
• Master of Business Administration (MBA) preferred
• 12+ years professional experience required with BS (8+ with Masters, 5+ with PhD)
• 5+ years dedicated process management and continuous improvement experience required
• Lean or Lean Six Sigma certification required, Lean Bronze+ or LSS Black Belt preferred
• Track record of delivering impactful transformative change required

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our long-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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