Associate Business Systems Consultant (Remote)

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

As an Associate Business Systems Consultant in AbbVie Business Technology Solutions (BTS), you will be responsible for evaluating and optimizing business processes and systems to improve efficiency and productivity.

This position can be based virtually anywhere in the U.S.

In this role you’ll be responsible for:

• Systems Analysis and Evaluation: Conduct detailed analyses of existing business systems to identify inefficiencies, redundancies, and areas for improvement. This includes understanding user needs, system functionalities, and organizational workflows.
• Requirement Gathering: Collaborate closely with stakeholders to gather business requirements and ensure that all aspects of a project align with the project’s goals and objectives. This often involves conducting interviews and workshops with key personnel. Assisting in translating business requirements into functional requirements; performing data and process modeling; managing change, coordinating & performing testing, verification, and validation of requirements.
• Process Optimization: Aiding the team in identifying opportunities to streamline and improve business processes, leveraging technology to enhance efficiency and reduce operational costs.
• Testing and Implementation: Oversee the testing of new systems or modifications to ensure they meet business requirements and function as intended. This includes working on user acceptance testing (UAT) and addressing any issues that arise.
• Training and Support: Once systems are implemented, provide training to end-users, and offer ongoing support to ensure smooth adoption and effective use of technologies.
• Documentation: Maintaining comprehensive documentation of systems, processes, project plans, and changes is crucial. This helps in future maintenance and refinement efforts.
• Stakeholder Communication: Regular communication with team members and stakeholders is essential to keep them informed about project progress, challenges, and outcomes.
• Vendor Management: Support relationships with external vendors and provide oversight of scheduled deliveries. This may involve applying third-party solutions and ensuring vendor compliance with all Abbvie standards and requirements.
• Continuous Improvement: Monitor and optimize documentation, processes, and systems to enhance efficiency, reliability, and scalability over time. This involves staying informed about emerging technologies and best practices in application management and driving initiatives for process improvement and innovation.

Tools and skills you will use, and learn to use, in this role:

• Project Management Software: Tools like Microsoft Project, JIRA and Smartsheet to help manage project timelines, tasks, and resources.
• CRM Software: Familiarity with CRM platforms such as Salesforce is important for understanding customer operations processes and integrations with other IT systems.
• Data Analysis Tools: Tools like Excel, and Power BI used for data analysis, reporting, and visualization.
• Business Process Modeling Tools: Software such as Miro or equivalent to help create process maps and workflow diagrams.
• Collaboration Platforms: Tools like Microsoft Teams and Confluence to enable effective communication and collaboration among team members.
• Documentation Tools: Proficiency in Microsoft Office Suite, ServiceNow, Kneat and documentation platforms like Confluence is essential for maintaining comprehensive records.
• Testing Tools: Familiarity with testing tools like Qtest and Tosca and helps manage and execute system testing.

• Bachelor’s Degree with 6 years’ experience; Master’s degree with 5 years’ experience, PhD with no experience.
• Exceptional interpersonal and communication and strong analytical skills. Proven ability to build trust, listen and ask effective questions.
• Proven track record of effective project leadership and positive results. Ability to self-manage time and priorities.

Beneficial:

• Work experience in the pharmaceutical and healthcare or similar industry.
• Experience working with cross functional business teams in a large organization is a plus.
• Experience with cloud and SaaS technologies such as Microsoft Azure, Salesforce, Snowflake, SAP and PowerBI.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html