Analyst, Business Systems

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

The Senior Business Systems Analyst, AI Enablement serves as a strategic liaison between business stakeholders, digital teams, data scientists, AI engineering teams, and technology delivery organizations to enable successful adoption of AI automation, reporting, analytics, generative AI, agentic AI, and emerging AI capabilities in BTS, Development Sciences. 

This role combines strong business systems analysis, consulting, and relationship management skills with practical knowledge of AI technologies, including generative AI, large language models (LLMs), machine learning concepts, AI governance, and responsible AI practices. 

The position is not responsible for building, coding, training, or deploying AI models. Instead, the incumbent translates business needs into AI-enabled solutions, facilitates requirements gathering, supports AI use-case evaluation and prioritization, ensures alignment to business objectives, and helps guide projects from concept through implementation and adoption. 

The Senior Business Systems Analyst acts as a trusted advisor to business partners, helping identify opportunities where AI can accelerate cross-functional execution for report automation supporting dossier submissions (e.g., INDs, BLAs) across modalities while ensuring compliance with corporate policies, governance requirements, and responsible AI standards. Partners closely with Development Sciences dossier management, Regulatory Affairs, and IT to understand and deliver reporting needs, identify opportunities for automation, and define scalable business and systems strategies that improve efficiency, quality, and consistency of submission-related reporting.

Responsibilities:

Business Relationship Management 

• Partner closely with Development Sciences business stakeholders, dossier management, Regulatory Affairs, and IT to understand strategic objectives, operational needs, pain points, and opportunities for AI-enabled process improvement. 
• Build and maintain trusted relationships across business, data, technology, and digital teams. 
• Serve as a primary point of contact for AI-related business discussions within assigned functional areas. 
• Support creation of value assessments, business cases, and prioritization recommendations. 
• Perform additional responsibilities as assigned to support the broader Development Sciences team and organizational objectives. 

Requirements Management 

• Elicit, analyze, document, and manage business, functional, and non-functional requirements. 
• Translate business needs into actionable user stories, process flows, business requirements documents, and acceptance criteria. 
• Facilitate alignment between business stakeholders and AI engineering teams. 
• Ensure requirements are complete, clear, and suitable for delivery teams. 

AI Program and Project Support 

• Support AI initiatives throughout the software development lifecycle. 
• Participate in project planning, backlog refinement, release planning, testing activities, and adoption planning. 
• Coordinate with technical teams to ensure delivery and capabilities meet business expectations. 
• Assist with issue management, risk identification, change management, and stakeholder communications. 
• Collaborate with AI engineering and product teams to assess solution feasibility, business value, risks, and implementation considerations. 
• Ensure AI solutions align with applicable policies, procedures, privacy requirements, and quality standards. 
• Support development of adoption strategies, communications, training materials, and user enablement activities. 

Required:

• Bachelor’s degree in Information Systems, Computer Science, Life Sciences, or related discipline and 5 years’ experience; Or Master’s Degree and 4 years’ experience.
• Respective years of experience in business systems analysis, business systems consulting, product ownership, project delivery, technology consulting, or related disciplines. 
• Experience gathering and documenting business and functional requirements. 
• Experience facilitating stakeholder discussions and translating business needs into technology solutions. 
• Experience partnering with GxP or regulated environments. 
• Experience partnering with AI engineers, product managers, and digital teams. 
• Experience supporting enterprise software delivery initiatives. 
• Strong analytical, communication, and relationship management skills. 
• Understanding software development lifecycle methodologies, Agile practices, and modern product delivery approaches. 
• AI Knowledge Requirements – the successful candidate is not expected to be a machine learning engineer, software engineer, or data scientist, but must demonstrate practical understanding of:
  • Generative AI concepts and enterprise use cases. 
  • Large Language Models (LLMs), Prompt engineering concepts, Retrieval-Augmented Generation (RAG), AI copilots and agentic AI concepts, Machine learning fundamentals. 
  • AI governance and responsible AI practices. 
  • Data quality, privacy, and security considerations. 
  • AI implementation risks and limitations. 
  • Candidates should be capable of discussing AI capabilities with technical teams and translating those capabilities into business value for stakeholders. 

Preferred:

• Minimum 5 years of experience in business systems analysis, business systems consulting, product ownership, project delivery, technology consulting, or related disciplines. 
• Experience supporting AI, analytics, digital transformation, or automation initiatives. 
• Pharmaceutical, biotechnology, healthcare, manufacturing, or regulated industry experience. 
• Familiarity with cloud-based AI platforms and enterprise AI services. 
• Experience supporting change management and technology adoption activities. 

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at  the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors  including  geographic location, and we may ultimately  pay more or less than the posted range. This range may be  modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to  participate in our short-term incentive programs.  ​

Note: No amount of pay is  considered to be wages or compensation until such amount is earned,  vested,  and determinable. The amount and availability of  any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a   particular employee  remains in the Company's sole and absolute discretion unless and until paid and may be  modified at the Company’s sole and absolute discretion,  consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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