Accounts Receivable Administrator II

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Accounts Receivable Administrator II – Inbound Agent - Responsible for analyzing and collecting past dues for specified accounts.  Negotiate with customers without jeopardizing their relationship with Allergan to collect all past due invoices.

This duty is performed within significant time restraints in order to increase cash flow and ensure incoming orders are not delayed due to delinquencies.  Performs a variety of complicated tasks to minimize financial losses and obtain the best possible DSO.  Accountable for reconciliations of challenging consignment inventory billings and billing transactions with multiple returns associated.  Must have excellent communications skills when dealing with internal and external customers.

Employees must conduct their work activities in compliance with all Allergan internal requirements and with all applicable regulatory requirements.  Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives.

Daily Responsibilities: Expectations include but are not limited to the below:

• Assist with inbound and outbound calls to resolve customer inquiries and/or process payments.
• Communicates clearly with internal and external customers.  Take necessary actions to meet department objectives and at the same time continue to build a relationship with the customer.
• Responsible for analyzing and advising customers of full balance and past due balance, including invoices and credits.
• Attempt to collect all past due money or resolve payment problems for Allergan Aesthetics.
• Ability to work independently and plan extensively to meet goals and ability to perform at a high level with minimal supervision.
• The ability to maintain accuracy, consistency, and quality in a fast paced, multi-tasked environment.
• Handle first line escalation calls.  Actively participate in resolving customer/account concerns to maintain strong customer relationship and arrive at a mutually beneficial solution for the customer and the company.
• Research determines and implements action necessary to resolve inquiries with supervisor approval.
• Exercises sound judgement and discretion in making all routine decisions to ensure that all customer interactions are handled accurately and to the satisfaction of both parties.
• Works with customers providing backup necessary to resolve and clear any outstanding debit prior to issuing refunds. 
• Assist customers with Accounts Receivable functionality available on Allergan Direct to help increase usage and promote self-service.  (Ensure customers are aware of the advantage of online platform and self-serve options
• Takes corrective action and is actively involved in process improvement to help address potential and on-going problems.
• Distinguish account types, payment terms and advise customers of necessary actions accordingly.
• Accountable to maintain all accounts on an up-to-date basis status to ensure “clean” audits by internal and outside auditors. (GP notes)
• Assist with new hire training as required.
• Be a SME (Subject Matter Expert) and provide answers to teammates (Teams chats, emails, phone calls).

The following listed requirements need to be met at a minimum level to be considered for the job:

• Experience working with Microsoft Office, Outlook, Word, Excel, and PowerPoint.
• 3 years minimal experience working in Accounts Receivable, Customer Service, Accounts Payable, or Cash Applications.
• Ability to work independently and plan extensively to meet goals.
• Ability to maintain accuracy, consistency and quality in a fast paced, multi-tasked environment.
• Excellent verbal and written communication skills.
• Strong billing reconciliation and accounting skills.
• Must demonstrate strong ability to identify, analyze and solve problems.
• Must demonstrate ability to manage multiple projects and heavy work volume within time constraints.
• Must be self-motivated and approach tasks with a positive pro-active attitude.
• Must have the eagerness and capacity to learn.

Preferred Skills/Qualifications

The below skills are attributes that may not be mandatory but are desired in the ideal candidate.

• SAP experience preferred
• FIS GetPaid
• Healthcare or Pharmaceutical experience

Applicable only to applicants applying to a position in any location with pay disclosure requirements understate or local law: ​​

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• The compensation range described below is the range of possible base pay compensation that theCompany believes in good faith it will pay for this role at the time of this posting based on the job gradefor this position. Individual compensation paid within this range will depend on many factors includinggeographic location, and we may ultimately pay more or less than the posted range. This range may bemodified in the future.​​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/vision insurance and 401(k) to eligible employees.​​

• This job is eligible to participate in our short-term incentive programs. ​​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested,and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any otherform of compensation and benefits that are allocable to a particular employee remains in the Company'ssole and absolute discretion unless and until paid and may be modified at the Company’s sole andabsolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html