AA Credit and Collection Coordinator

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The Credit and Collections Coordinator provides subject matter expertise and leadership in a supportive role to the Credit & Collection Manager, FSS and Treasury members. The C&C Coordinator applies advanced knowledge to administrate, analyze and collect A/R balances from Direct Sales AA, Distributors, Wholesalers and government customers. This position works collaboratively with other areas of the business such as Sales, Market Access, Customer Service, D&L, Treasury and FSS to achieve DSO and cash flow objectives, deliver reports and give status of the accounts.

• Independently perform timely, accurate and complete account analysis to support any claim resolution and collection activity for key significant accounts. Thoroughly familiar with collection and billing issues. Assist and share knowledge within the different finance stakeholders.
• Maintain, establish, and recommend appropriate credit limits per customer, coordinating with Sales and Market Access based on sales projection, keeping strong operational controls according to A/R policies and procedures.
• Monitor accounts for potential risk, advise of any impact on DSO or in the bad debt reserve.
• Prepare trend analysis and ad hoc reports using Excel. Review data using databases and queries. With limited guidance, prepare moderately complex spreadsheets for account review, including outstanding A/R, partial payments, refunds, rebates, returns and write offs on uncollectible items.
• Proactively identify root causes of complex payment issues and trends, communicating issues and problems to management. Identify possible impacts due to changes in policies and procedures for collections, billing, and cash applications to improve efficiency.
• Interacts with internal and external customers/stakeholders
• Prepare and coordinate with FSS the actual and projection of the DSO per customer account and total company for Plan/Update cycles.
• Identify and administrate customer payments in the bank accounts to inform BPO the correct entry and application in the SAP system.
• Provide recommendations on A/R risk and reserves.
• Reception, administration and integration of invoices and documents issued by warehouse and market access for the correct delivery of documents to the collection provider.
• Support to BPO, FSS and Audit teams for any document investigation or review.
• Achieve positive results in regular internal audits, external audits, and Sarbanes-Oxley reviews.

• Minimum 5+ years of related finance or accounting experience.
• Experience in the healthcare industry and desirable managing Direct sales, Distributors, Wholesalers and government accounts, Ex. Clinics, Doctors, Fragua, Nadro, Fanasa, IMSS, INSABI, ISSSTE, etc.)
• Demonstrated strong, accurate technical skills. Must be detail oriented.
• Advanced computer skills in database/spreadsheet (EXCEL)
• Knowledge of using an ERP database system. SAP preferred.
• English level: at least medium level

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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