AA Clinical Specialist

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Allergan Aesthetics, an AbbVie company (AA) has a duty to provide training on the safe and effective, on-label use of our products. The Allergan Aesthetics Clinical Specialist (CS) is an HCP-facing role within Allergan Medical Institute® (AMI) who facilitates HCP understanding of key learnings in-clinic. The CS will have required experience in Facial Aesthetics and will be trained to a high level of competency and skill. However, a clinical background/qualification is highly recommended for this role due to the clinical content and technical aspects covered with Healthcare Professionals (HCPs).

The CS will facilitate learning using approved AMI, and locally relevant, educational materials with an aim to support a standardised, repeatable methodology for patient assessment and treatment planning and for injection procedures aligned to defined AMI Infinity programme curricula related to Allergan Aesthetics brands. This is segmented based on each CS passing each stage of the ‘Clinical Specialist Learner Journey’ through formal exam and skills assessment.[WC1] 

KEY/ACCOUNTABILITIES                                                                                                  Weight %

1.  Delivers In-Clinic Services                                                                                          70%

Identifies educational need and develops recommendations to enhance clinical practice in aesthetic practices through delivering a bespoke educational journey for each HCP enrolled on a Facilitation Pathway, and based on the HCP’s self-assessment of knowledge, skills, and confidence.

Number of supported clinics/HCPs will be ~30 but aligned with Affiliate-level strategic need; HCPs will be selected through cross-functional alignment between the National Sales Manager and the AMI Lead.

Establishes a bespoke AMI Infinity curricula-aligned Facilitation Pathway with the HCP in pursuit of supporting improved patient outcomes. Facilitation is hands-off and the HCP retains clinical judgement and responsibility for patient treatment. Focus will be Beginner and Intermediate HCPs, but other segments may require support as determined on educational need by the Area & Affiliate AMI Lead.

Maintains a high level of service through reliable and timely follow-up after any interaction with HCPs and records all activity in VEEVA CRM to allow for KPI monitoring.

2. Supports Education via AMI Digital World                                              

As a fundamental part of the Facilitation Pathway with a CS, guides HCP educational curricula utilising AA AMI Digital World (AMIDW) to help improve the level of clinical knowledge around AA products for clinicians. This channel is the core AMI offering for Beginner injectors but holds value for all HCPs that a CS interacts with as part of their role. The CS is integral to driving uptake and utility of AMI DW.

3. Supports AMI Lead in AMI Event Delivery                                                

Supports with the delivery of key Affiliate-level AMI events as requested by the AMI Lead. These include, but not limited to, attendance at industry conferences & AMI meetings/workshops & the MD Codes™ Mentee Programme, to engage with customers. This activity also supports CS self-development and upskilling. From time-to-time, CS may also assist backstage at an AMI event in a hands-off capacity (patient during the treatment and the medical procedure). Appropriate assist roles are Second Assist and Third Assist 

Key Requirements

• University degree in a clinically based subject specifically medicine, nursing or dentistry but other patient-facing clinical roles may be accepted e.g. physiotherapy, clinical pharmacy
• Experience within a sales or clinical specialist role within the pharmaceutical and/or medical device industry and ideally in aesthetics
• Experienced in facilitation/training/coaching including event management, preparation and delivery of workshops and other training solutions
• Ability to drive a motor vehicle with a valid driver’s license.

And two or more of the following:

• Fluent business English ideal but not essential
• Metrics-driven mindset with experience of tracking activity in a CRM tool
• Intermediate skills in Microsoft Word, Excel, and Outlook
• Advanced skills in PowerPoint.

Other Requirements:

• Travel: 75% of the time, locally, nationally, and potentially internationally including overnight travel; some weekend work may be required periodically.
• Exhibits leadership qualities consistent with AbbVie’s Ways We Work culture.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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