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PharmaziepraktikantIn in der Arzneimittelherstellung und -kontrolle

Ludwigshafen am Rhein, Rijnland-Palts, Duitsland Job ID 2111013 Categorie Administrative Services Afdeling AbbVie
  • Provides oversight for Major Incident Management (MIM) service to ensure execution tactics are defined and planned and commitments are met.
  • Ensures MIM delivery efforts are planned and executed using current standards, methodologies, tools and processes and follows rules for requesting exceptions, where justified, to achieve business needs
  • Provides cross functional coordination of Managed Service Providers, Business Technology Organizations, and/or operations teams. Ensures that all dependent resources are staged and ready for delivery activities to be performed including skills, software, etc. Escalate resource contention to management
  • Maintains working knowledge of appropriate Abbvie IT high-level architectures, ITIL practices, Abbvie standards and other frameworks that impact service and solution delivery and ensures that appropriate governance is engaged
  • Maintains productive relationships with peers and clients
  • Follows organization standards for status reporting to key stakeholders including KPIs, risks, and issues
  • Supports delivery forecasting efforts. Identifies opportunities for improvement of delivery and reporting capabilities
  • Responsible for compliance with applicable policies and procedures and follows best practices

  • Bachelor's degree or equivalent work experience in Information Technology, Computer Science, or Computer Engineering. Equivalent experience is defined as 6 years combined experience in the above areas.
  • At least combined 6-8 years work experience in IT engineering and/or operations. Project management experience desired
  • Foundational knowledge of ITIL framework and service life cycle
  • Knowledge of Service Now or other ITSM tools desirable
  • General technical knowledge in assigned area of responsibility
Travel: No
Job Type: Internship
Schedule: Full-time
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