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De missie van AbbVie is het ontdekken en leveren van innovatieve geneesmiddelen die vandaag een oplossing bieden voor ernstige gezondheidsproblemen en de medische uitdagingen van morgen aanpakken. We streven ernaar om een grote impact te hebben op het leven van mensen in verschillende belangrijke therapeutische domeinen: immunologie, oncologie, neurowetenschappen, oogzorg, virologie, vrouwengezondheid en gastro-enterologie, naast producten en diensten uit de portefeuille van Allergan Aesthetics. Bezoek www.abbvie.com voor meer informatie over AbbVie. Volg @abbvie op Twitter, Facebook, Instagram, YouTube en LinkedIn.
PharmaziepraktikantIn in der Arzneimittelherstellung und -kontrolle
Ludwigshafen am Rhein, Rijnland-Palts, Duitsland Job ID 2111013 Categorie Administrative Services Afdeling AbbVie- Provides oversight for Major Incident Management (MIM) service to ensure execution tactics are defined and planned and commitments are met.
- Ensures MIM delivery efforts are planned and executed using current standards, methodologies, tools and processes and follows rules for requesting exceptions, where justified, to achieve business needs
- Provides cross functional coordination of Managed Service Providers, Business Technology Organizations, and/or operations teams. Ensures that all dependent resources are staged and ready for delivery activities to be performed including skills, software, etc. Escalate resource contention to management
- Maintains working knowledge of appropriate Abbvie IT high-level architectures, ITIL practices, Abbvie standards and other frameworks that impact service and solution delivery and ensures that appropriate governance is engaged
- Maintains productive relationships with peers and clients
- Follows organization standards for status reporting to key stakeholders including KPIs, risks, and issues
- Supports delivery forecasting efforts. Identifies opportunities for improvement of delivery and reporting capabilities
- Responsible for compliance with applicable policies and procedures and follows best practices
- Bachelor's degree or equivalent work experience in Information Technology, Computer Science, or Computer Engineering. Equivalent experience is defined as 6 years combined experience in the above areas.
- At least combined 6-8 years work experience in IT engineering and/or operations. Project management experience desired
- Foundational knowledge of ITIL framework and service life cycle
- Knowledge of Service Now or other ITSM tools desirable
- General technical knowledge in assigned area of responsibility
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