Summary: Work with team of medical information professionals to research and respond to requests
for escalated and/or complex scientific/medical information from health care professionals, consumers,
and corporate business partners in a manner that is accurate, fair balanced and reflects advanced
understanding of relevant issues and scientific rationale. Manage one or more products (including
launch products) in a therapeutic area with responsibilities that include researching and evaluating
medical literature to maintain knowledge and awareness of product profiles, monitoring of product’s
inquiry trends and potential gaps, communicating with internal and/or external business partners, and
providing quality assurance review of cases as appropriate. Develop, disseminate, and maintain up-todate database of verbal and written responses such as standard response letters (SRLs) and short
approved responses (SARs) with minimal guidance. Represent the department and provide compliance
support for medical information booth activities at key scientific meetings. May act as medical reviewer
for any company produced promotional or training materials to ensure medical accuracy and help
support marketing initiatives. Lead the onboarding activities of new staff and may also provide
assistance with vendor management activities and/or department projects, as required.
Manage all medical information activities related to one or more products, including launch
products in a therapeutic area. Research and respond to complex and/or escalated requests for
scientific information from health care professionals, consumers, and corporate staff in a
manner which reflects understanding of relevant issues and scientific rationale. Serve as a key
technical therapeutic area resource for ad hoc requests.
Analyze and determine appropriate scope of information to be included in all verbal or written
response to medical inquiries. Maintain a current database of SRDs for one or more products
and responsibilities may include peer review of SRLs and/or development and approval of SRLs
Represent department and provide compliance support for medical information booth activities
at key scientific meetings. May represent the department at internal team meetings and provide
training on current medical information dissemination policies to other internal team members,
including field sales team.
Lead in the training of new hires and provide assistance with vendor support, as applicable.
Update and maintain knowledge and awareness of company’s products, clinical research and
current regulations through reading, attending seminars, meetings or formal classes.
Essential Skills and Abilities
Must be self-motivated, highly organized, detail oriented and able to multitask with delivering high
Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and
implementing recommendations that support department goals and objectives.
Familiarity with pharmaceutical principles, practices and their application, comprehension of medical
terminology and treatment modalities and knowledge of pharmacology principles, theory and their
Researching, analyzing and evaluating medical information materials using critical thinking skills and
interpreting and applying medical information, instructions, policies and procedures and guidelines
pertaining to medical communications and release of medical communications.
Excellent analytical aptitude and clear, concise communication skills both verbally and in writing.
Attention to detail and the ability to work individually, within a multi-disciplinary team as well with
external partners and vendors
Exceptional interpersonal skills for diplomatic interaction with internal colleagues in Medical Affairs,
Clinical Research, Sales and Marketing personnel and external customer contacts.
Mastery of use of computer systems, database, and software applications, including Microsoft Office,
and knowledge of medical information’s inquiry repository, such as Veeva Vault and Salesforce