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La missione di AbbVie intende scoprire e fornire medicine innovative per risolvere gravi problemi di salute attuali e gestire le sfide sanitarie di domani. Puntiamo ad avere un rilevante impatto sulla vita delle persone in diverse aree terapeutiche fondamentali: immunologia, oncologia, neuroscienze, oculistica, virologia, salute della donna e gastroenterologia, oltre a fornire prodotti e servizi al portafoglio Allergan Aesthetics. Per maggiori informazioni su AbbVie, visita l’indirizzo www.abbvie.com. Seguici @abbvie su Twitter, Facebook, Instagram, YouTube e LinkedIn.
PharmaziepraktikantIn in der Arzneimittelherstellung und -kontrolle
Ludwigshafen sul Reno, Renania-Palatinato, Germania ID dell'offerta 2111013 Categoria Administrative Services Divisione AbbVie- Provides oversight for Major Incident Management (MIM) service to ensure execution tactics are defined and planned and commitments are met.
- Ensures MIM delivery efforts are planned and executed using current standards, methodologies, tools and processes and follows rules for requesting exceptions, where justified, to achieve business needs
- Provides cross functional coordination of Managed Service Providers, Business Technology Organizations, and/or operations teams. Ensures that all dependent resources are staged and ready for delivery activities to be performed including skills, software, etc. Escalate resource contention to management
- Maintains working knowledge of appropriate Abbvie IT high-level architectures, ITIL practices, Abbvie standards and other frameworks that impact service and solution delivery and ensures that appropriate governance is engaged
- Maintains productive relationships with peers and clients
- Follows organization standards for status reporting to key stakeholders including KPIs, risks, and issues
- Supports delivery forecasting efforts. Identifies opportunities for improvement of delivery and reporting capabilities
- Responsible for compliance with applicable policies and procedures and follows best practices
- Bachelor's degree or equivalent work experience in Information Technology, Computer Science, or Computer Engineering. Equivalent experience is defined as 6 years combined experience in the above areas.
- At least combined 6-8 years work experience in IT engineering and/or operations. Project management experience desired
- Foundational knowledge of ITIL framework and service life cycle
- Knowledge of Service Now or other ITSM tools desirable
- General technical knowledge in assigned area of responsibility
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