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Acerca de AbbVie
La misión de AbbVie es descubrir y distribuir medicamentos innovadores que resuelvan los serios problemas de salud de hoy y también abordar los desafíos médicos del mañana. Nos esforzamos por tener una repercusión excepcional en la vida de las personas con varias áreas terapéuticas claves: inmunología, oncología, neurociencia, cuidado de la vista, virología, y salud y gastroenterología de la mujer. Además, ofrecemos productos y servicios de la gama de Allergan Aesthetics. Para obtener más información sobre AbbVie, visítenos en www.abbvie.com. Siga a @abbvie en Twitter, Facebook, Instagram, YouTube y LinkedIn.
PharmaziepraktikantIn in der Arzneimittelherstellung und -kontrolle
Ludwigshafen, Rheinland-Pfalz, Alemania ID de la oferta 2111013 Categoría Administrative Services División AbbVie- Provides oversight for Major Incident Management (MIM) service to ensure execution tactics are defined and planned and commitments are met.
- Ensures MIM delivery efforts are planned and executed using current standards, methodologies, tools and processes and follows rules for requesting exceptions, where justified, to achieve business needs
- Provides cross functional coordination of Managed Service Providers, Business Technology Organizations, and/or operations teams. Ensures that all dependent resources are staged and ready for delivery activities to be performed including skills, software, etc. Escalate resource contention to management
- Maintains working knowledge of appropriate Abbvie IT high-level architectures, ITIL practices, Abbvie standards and other frameworks that impact service and solution delivery and ensures that appropriate governance is engaged
- Maintains productive relationships with peers and clients
- Follows organization standards for status reporting to key stakeholders including KPIs, risks, and issues
- Supports delivery forecasting efforts. Identifies opportunities for improvement of delivery and reporting capabilities
- Responsible for compliance with applicable policies and procedures and follows best practices
- Bachelor's degree or equivalent work experience in Information Technology, Computer Science, or Computer Engineering. Equivalent experience is defined as 6 years combined experience in the above areas.
- At least combined 6-8 years work experience in IT engineering and/or operations. Project management experience desired
- Foundational knowledge of ITIL framework and service life cycle
- Knowledge of Service Now or other ITSM tools desirable
- General technical knowledge in assigned area of responsibility
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