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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Specialist, Customer Excellence (Procurement)

Sunnyvale, California Req ID 2208972 Category Purchasing Division AbbVie

The Customer Excellence Specialist II works within the Purchasing & Supplier Management (PSM) organization, which provides contracting direction to multiple functional areas within the company. The role supports the Customer Excellence Manager and is responsible for supporting, enforcing, and managing the strategy at the transactional level set by the Category Team at the site in concert with the Corporation’s overall strategies. The position’s objective is to lead through execution of assigned transactions while deploying process efficiencies.


  • Understand the Organization’s approved buying channels and contracting policy for goods and services and help guide the requestors to the appropriate buying channel Supplier Management Team

  • Support and collect due diligence information required for evaluating and approving new suppliers, in line with the Preferred Supplier Networks

  • Administratively support purchasing projects and supplier management (contract reviews, bid summary justifications, vendor record updates, approving Purchase Orders, data analysis)

  • Work with high ethical standard, in compliance with the law and the AbbVie policies and procedures

  • Support the Category Team strategy by enforcing the supplier preferred network, having an understanding of Category Team initiatives/priorities, having subject matter expertise and educating stakeholders of the same

  • Effectively develop and negotiate confidentiality agreements, stand alone contracts and statement of work and any other agreement in alignment with agreed category strategies, financial approved and authorized for the position

  • Manage standard Procure-to-Pay intake contract requests within established service level metrics

  • Lead in the development, deployment and execution of process efficiency related projects that serve to improve customer experience within the Procure-to-Pay process

  • Be a subject matter expert over Purchasing processes, across multiple categories within the Commercial and Indirect Purchasing Supplier management team

  • Develop and lead stakeholder educational forum around the Commercial and Indirect Purchasing initiatives, processes, etc.

  • Bachelor’s degree or 4 years equivalent work experience

  • 3 years or more of procurement/negotiations experience in purchasing, preferably but not limited to Pharmaceutical

  • Strong knowledge of MS Excel, PowerPoint, Word and Outlook. Ability to learn and utilize other software tools as necessary

  • Solid experience conducting vendor negotiations

  • Strong experience in customer service type roles

  • Strong communication, presentation, and interpersonal skills

  • Ability to prioritize and organize workload across multiple projects

  • Strong organizational skills required to coordinate and manage multiple cross divisional work process and projects

Key Stakeholders: External Vendors within this space; Internal Stakeholders (various), PSM Category Team, and business partners (e.g. finance, business owners, other support functions) within the Commercial & Indirect Purchasing Supplier Management Team


Significant Work Activities: N/A
Travel: Yes, 5 % of the Time
Job Type: Experienced
Schedule: Full-time

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